Business Support Manager

Chicago, Illinois;Washington, District of Columbia; Denver, Colorado

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary

The Business Support Manager role will support the GIS Development space within Global Information Security (GIS) and will be responsible for managing diverse data/reporting activities, training, and SharePoint management. You should possess excellent organization, leadership, and communication skills. This position requires strong excel reporting skills to interact with senior leadership, managers, and teammates throughout the organization to deliver against organizational priorities. Responsibilities may include leadership and management of key routines, development of strategic and tactical plans, coordination of business activities across GIS, execution of LOB deliverables and risk management.

Required skills:

• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight

• Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address

• Highly organized; able to effectively prioritize and balance multiple efforts in a fast-paced, data-management, regulatory driven environment

• Data management experience (data quality, metadata management, governance, etc.)

• Ability to quickly develop additional subject matter expertise across a broad spectrum of issues and data domains

• Must be able to manage concurrent projects in a fast-paced environment, adapt to changing requirements, manage multiple tasks, and work well under pressure

• Ability to plan and direct routines to drive the operating rhythm of the line of business and GIS

• Ability to influence and drive collaboration across diverse groups

• Excels at adapting to changing business needs with ability to balance multiple competing priorities in an extremely dynamic environment

• Ability to communicate effectively and influence vertically and horizontally throughout the organization

• Process oriented with keen attention to detail

• Proactively builds deep relationship with teammates/key partners

• Strong experience with Microsoft Office tools (Excel, PowerPoint, Word) with ability to analyze data, distill key data points and effectively present information

• Experience with SharePoint form creation, SharePoint management, and back end data reporting

Desired Skills:

• Prior experience in business management role with working knowledge of core business processes

• Experience creating major tasks and milestones using scope, resources, and budget

• Prior creating executive presentations

• Experience in leading large programs with both business and technology delivery components, designing technical solutions and driving business requirements

• Consulting or change management experience

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.