**[Business Hours of Operation: Monday to Friday, 8:00am to 5:00pm.

**[GENERAL JOB DESCRIPTION

[JOB TITLE: CASE MANAGER I-III[/ EMPLOYMENT SPECIALIST I-III

**[PAY GRADE: NON-EXEMPT

**[GENERAL DESCRIPTION

[Primarily responsible for providing clients that walk into the Workforce Center with the menu of services that are available to them. Performs customer intake, assessment, application, and eligibility determination duties for all workforce Development Programs. Responsible for case management and serves as liaison to the community and agencies that serve as resources benefiting participants. Provides lead role in the development of career paths and training recommendations leading to job placement in high skill, high wage jobs under close supervision of the lead Case Manager III and or Center Manager.

[Reviews all intake eligibility and initiates team review for enrollment or referral to appropriate activities, Work includes the dissemination of basic information regarding Workforce Development programs; assisting in facilitating client access to all workforce development programs such as training and education services, employment services, unemployment compensation, student loans, and other financial assistance programs.

[Works with employers to refer job seekers to available demand occupations and performs job development as needed. Works with economic development groups and chambers of commerce to develop job orders facilitating labor exchange.

[Responsible for all primary and final documentation necessary to track program activities. The CM/ES is responsible for the instruction of the job readiness class and preparation of job seekers. Performs assessment and prepares job seekers for job search before referral is made to an employer. This position ensures that all job seekers are assessed, counseled and/or coached as necessary to assure a successful job search and placement. Counsels with job seekers about careers and approved training opportunities available within the workforce system, The CM/ES reports directly to the Workforce Center Manager.

[EXAMPLES OF SPECIFIC WORK PERFORMED]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}

Conducts intake and eligibility of all customers requesting training services.

Interviews client to assess and record information regarding training needs, education,

experience, skills, interest, and other relevant factors to fully explore client's career

development opportunities designed to gain self-sufficiency.

Assess customers* needs to find out career interests and educational levels in math

and reading, or other approved assessments; conducts assessments using computerized and manual tools; works closely with clients to interpret assessments

results.

[Responsible for the development of a preliminary Customer Service Strategy (CSS) [for each customer identifying training needs, education, experience, skills, interest, and other relevant data to determine eligibility and deliver service; aids client in establishing self-sufficiency goals and helps client remove barriers to attaining those ]{arial=""}]{arial=""}