Full job description {#full-job-description tabindex="-1"}

Hours: Monday thru Friday, 8:00 AM to 5:00 PM.

About Us:

MetaLINK Technologies has been serving our customers since 1996 providing High-Speed Broadband Internet, Fiber Transport, Co-location, Web Hosting, and Hosted Phone Services and systems.

Locally owned and operated, our goal as your service provider is to offer you and your business fast, reliable Internet access and professional world class technical support to keep your connection running smoothly.

We are proud of the quality services that we provide to your businesses and households. We are active community members reaching out to help continue to build on the strength of our hometowns.

Serving Northwest Ohio, Northeast Indiana, and Southern Michigan, our footprint of services is growing along with our professional services we provide.

Summary: Provides technical assistance and training to customers by performing the following duties.

Essential Duties and Responsibilities:

• Provide excellent customer service and professionalism to a wide range of customers.
• Answer inbound calls from clients for MetaLINK products and services.
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Able to work independently and efficiently to meet deadlines.
• Excellent customer service and interpersonal skills.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Typing proficiency: 40-60 wpm.

Education and/or Experience:

• High school diploma or GED
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

The above statements are intended to describe the general level of work being performed. They are not to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Job Type: Full-time

Pay: From $15.00 per hour