Description We are accepting applications for the role of a Help Desk Analyst in the manufacturing industry, based in Deerfield, Illinois. This role offers a contract to permanent employment opportunity and requires you to serve as the primary point of contact for technical support, handling both hardware and software issues.

Responsibilities:

• Provide service desk support, including troubleshooting and problem solving for all hardware and software issues.

• Handle tasks related to onboarding and offboarding of employees, ensuring smooth transitions.

• Manage break fix tasks, diagnosing and resolving technical hardware and software issues.

• Utilize your knowledge of Android Development, Cisco, and Citrix Technologies to enhance system performance.

• Operate both Mac and Windows computers, providing support and resolving any technical issues.

• Maintain Active Directory, ensuring accurate and up-to-date information.

• Support Apple Devices, addressing any associated technical issues.

• Oversee computer hardware management, including regular maintenance and troubleshooting.

• Apply Configuration Management skills to plan and control changes to the system.

• Manage system deployments, ensuring smooth and efficient rollouts.

• Utilize your knowledge of Windows 10 and Intune to support business operations. Requirements • Proficiency in Android Development with a focus on troubleshooting and application support

• Familiarity with Cisco Technologies, including setup, maintenance, and troubleshooting

• Experience with Citrix Technologies, with a focus on virtualization and networking solutions

• Proficiency in using and troubleshooting Mac Computers

• Extensive knowledge of popular software, including Office Suite and other widely used applications

• Experience with Active Directory, including user and group management

• Proficiency in using and troubleshooting Apple Devices

• Knowledge of Computer Hardware, including setup, troubleshooting, and repair

• Experience with Configuration Management, ensuring system stability and efficiency

• Familiarity with Deployments, including software installation and updates

• Proficiency in Windows 10, including setup, troubleshooting, and user support

• Experience with Intune, managing mobile devices and apps in the enterprise. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .