Essential Duties and Responsibilities: * Execute collection calls and/or correspondence on a regular basis * Provide superior internal and external customer service regarding collection issues and resolution of client discrepancies * Maintain assigned accounts, customer calls, account adjustments, & customer reconciliations * Accountable for reducing & maintaining the daily sales outstanding (DSO) * Enlist the efforts of sales & senior management when necessary to escalate the collection process * Monthly distribution of past due statement and backup required * Manage the daily sales hold report & delinquent customers * Meet defined department goals & activity metrics * Manage issues through KPI\'s * Other tasks as assigned by Management Education and/or Work Experience Requirements: * 2-3 years\' experience in a high volume, corporate collections department * An associate\'s or bachelor\'s degree in Finance or Accounting is a plus * Knowledge of Billing and Collections procedures * Accounts Receivable knowledge 1 * Proficient with ERP applications * Working knowledge of Microsoft Suite of Products * Excellent written & verbal communication skills * Ability to prioritize and multi-task Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards. * Ability to maintain regular, punctual attendance. * Must be able to lift and carry up to \>10 lbs. * Must be able to talk, listen and speak clearly.