Description

Primary Responsibilities

• Recruits, trains, supervises and appraises staff.

• Insures accurate and timely time card management for both self and staff.

• Upholds dress code standards for both self and staff.

• Uses provided company tools and processes to document performance of staff.

• Models integrity to staff and treats others with respect.

Oversees day-to-day retail operations

• Signs customers up for the cake club and explains the benefits.

• Create store plan and schedules within labor budget.

• Completes all assigned duties within the deadline.

• Resolves customer issues quickly and delivers appropriate solutions to make customers happy.

• Manages retail inventory variance as well as timely inventory completion.

• Responsible for cash variance for both sales and petty cash.

Maintains exceptional quality of all products.

• Utilizes FIFO guidelines and reducing waste.

• Maintains store cleanliness and appearance.

• Uses operational tools to insure completion of opening and closing duties.

• Ensures compliance with health and safety regulations.

• Follows appropriate slicing guidelines.

• Provides meaningful feedback for the DM with suggestions for improvement.

Focuses on Company Engagement

• Engages in monthly promotional goals.

• Asks questions if something is unclear and seeks out opportunities to learn.

• Completes all required employee training.

Sales Focus and Transaction Grown

• Increases transactions for both bakery and retail products.

• Coaches employees on sales techniques.

• Ensures employees adhere to sample schedules.

Requirements:

• High school diploma or GED

• ServSafe Certification within 60 days of hire or promotion

• Retail experience