Description

We are offering an employment opportunity for a Help Desk Manager in the non-profit industry based in Decatur, Georgia. The chosen candidate will be responsible for managing IT operations, analyzing business needs, implementing technical solutions, and providing user support.

Responsibilities:

• Analyze technical needs presented by the user community or clients and recommend appropriate solutions.

• Create, maintain, and enforce standards and procedures for implementing technical solutions to ensure consistency.

• Oversee IT help desk ticketing queue, ensuring timely and efficient resolution of issues.

• Manage procurement of IT assets while monitoring and maintaining all VoIP related systems.

• Produce detailed timelines for each application release, monitor progress, and report status.

• Create and maintain documentation of IT processes and requirements related to equipment, network topology, and end-user support.

• Provide technical support for various operating environments including performance tuning, troubleshooting, administration, and maintenance.

• Participate in hardware and software evaluations while maintaining vendor contracts.

• Prepare long and short-term plans and acquire resources to support application selection and systems development.

• Forecast costs, equipment, and personnel needs for projects and programs required for IT operations.

• Analyze computer technology information to assist in directing management in the selection of software and hardware to meet organization needs.

• Manage duties and responsibilities of IT operations staff and support their personal development.

• Undertake any other duties as assigned.

Skills:

• Proficiency in Citrix Technologies, Database, EO/IR systems, Microsoft, Networking, Active Directory.

• Knowledge of Computer Hardware, Configuration Management, Deployments, Deskside Support.

Requirements • Proven experience in managing a Help Desk in a non-profit setting

• Proficiency in Citrix Technologies

• Solid understanding of database management and EO/IR systems

• Familiarity with Microsoft software and tools

• Strong knowledge of networking principles and protocols

• Experience with Active Directory management

• Ability to troubleshoot and repair computer hardware

• Experience with configuration management practices

• Capable of planning and executing technology deployments

• Experience providing deskside support to end users

• High degree of professionalism and excellent communication skills

• Ability to work collaboratively with other departments and stakeholders

• Commitment to providing excellent customer service

• Strong problem-solving skills and ability to think critically

• Ability to manage multiple tasks and projects simultaneously

• Willingness to stay updated on the latest technology trends and developments. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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