Position Details

Location: Dearborn, MI Department: IT Reports to: Sr. Manager, Infrastructure Job Classification: Remote FLSA: Exempt Job Band: Professional

*Job Summary *

The Sr. Systems Engineer is primarily responsible for Installing, Operating and Maintaining (IOM) the xSeries environment and providing technical leadership for the team.  This role includes analyzing, troubleshooting, supporting and maintaining the organization's xSeries environment (servers and desktops), application, virtualization, cloud, mobile devices and storage environments as well as cloud services (IaaS, PaaS). Additionally, the Sr. Systems Engineer provides second and third level support, prioritization, and timely resolution for incidents escalated from other levels of support. The role may oversee contracted resources and managed services.

We Are All Leaders at Carhartt In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

*Representative Responsibilities *

Work directly with architects, engineers, vendors, internal customers and other stakeholders to implement software and hardware implementations and integrate with the existing environment. Coordinate the implementation of projects related to the xSeries platform (servers, desktops, virtualization, application, cloud and storage). Resolve system problems, coordinate the correction of system problems with internal customers and/or subject matter experts, and work with vendors to correct any reported system problems within defined SLAs. Perform system upgrades and migrations in support of business operations. Work with the cyber security team to identify security gaps and harden systems against threats. Work with the network team to coordinate changes to firewalls, network configurations, DNS, DHCP, and other network devices. Manage email systems, mailboxes, and facilitate connections from other devices to email servers. Work with the incident management team to prioritize escalated incidents and restore normal service quickly to all system interruptions and reduce/eliminate any adverse impact on the business. Analyze reoccurring problems, research and recommend solutions, and assist in implementation of system resolutions to reduce the reoccurrence of IT problems. Implement, maintain, and respond to alerts from monitoring systems. Work with IT support associates at all locations to resolve incidents, maintenance, and continuous improvement. Work with supervisor to make recommendations for improvements and cost savings based on the requirements and goals of the business. Participate in engineering and testing of disaster recovery of systems. Responsible for configuration, maintenance and monitoring of backup systems and restoring data. Create and maintain documentation / instructions as necessary for systems and processes. Coordinate schedule with other team members under the direction of the supervisor to ensure availability of support. Follow all change management procedures and coordinate planned outages with all affected parties. Ensure compliance with hardware and software licensing agreements. Mentor and help educate other system engineers Oversight of contracted resources and managed services.  

Required