V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Descrition: ON-SITE • Hours: Mon - Fri 9AM to 5PM with possible overtime between 7am and 9 am • Must Haves: Worked in a customer service, Automotive repair sales experience, looking for a career move • Level of education required: High school diploma or equivalent • Years of experience required: At least 2 years

Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities: Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding *' or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist withincreasing business within the branch locationKey Responsibilities:Serves as the first point of contact with customers either on the phone or at the branch, developingpositive relationships with key customers.Assesses customers needs and gathers pertinent informationCreates basic work orders in appropriate systemsProvides some status updates to customers, as requestedQualifications and CompetenciesCompetencies:Communicates effectively - Developing and delivering multi-mode communications that convey aclear understanding of the unique needs of different audiences.Manages conflict - Handling conflict situations effectively, with a minimum of noise.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Directs work - Providing direction, delegating, and removing obstacles to get work done.Financial acumen - Interpreting and applying understanding of key financial indicators to makebetter business decisions.Instills trust - Gaining the confidence and trust of others through honesty, integrity, andauthenticity.Diagnostics Application - Translates customer complaints to develop troubleshooting plan;troubleshoots issue following guided work flows, procedures, specialized equipment such asmechanical and electronic service tools, and diagnoses computer software to isolate failedcomponents to enable a successful repair; validates repair by duplicating complaint to ensure it hasbeen resolved; documents results of troubleshooting in business systems to communicate what hasbeen done for payment and historical tracking.Warranty Process - Analyzes customer issues to verify root cause of failure and associatedprogressive damage using * published service information; interprets the warrantyadministration