Job Description

Day to Day:

Insight Global is looking for an IVR Developer to support one of our clients out of Chennai, India. This engineer will be joining the Contact Center As A Service project assisting in their cloud migration. This engineer will work closely with business stakeholders to understand the customer journey and support the migration to their new Conversational AI platform solution. Responsibilities include:

Day to day development of call flows using Nice CXOne

Software development includes new projects, maintenance, small changes and diagnostics of operational defects delivered in sprints.

Test driven development using test cases created by automated testing software (Cyara)

Work collaboratively with both infrastructure and development teams to diagnose production support issues

Compensation:

$5/hr to $9/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must haves:

  5+ years of experience in working on CCaaS Voice flows development

  Strong Cisco IVR development with CCaaS platforms experience OR strong Genesys IVR development with Nice CXOne CCaaS platform experience

  Experience migrating a cloud solution

Experience with Conversational AI / Voicebots using Google Dialog flow CX or Omilia is preferred Experience with Conversational AI / Voicebots using Google Dialog flow CX or Omilia is preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.