Job Information
Ford Motor Company Business & Process Analyst - Ford Pro Solutions in Dearborn, Michigan
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position...
Reporting to the Global Head of Customer Enablement, our business process analyst will seek out, develop, and help implement strategic initiatives for improved efficiency and productivity across Global Ford Pro. This role will act as an expert to perform analysis of organizations and design and model processes to drive world-class customer experience. The BPA’s primary goal is to assess business requirements, support business operations and reporting needs and make sure evidence-based recommendations to support improvements across the organization.
What you'll do...
Drive identification of requirements across Ford Pro Pillars and identify substandard processes through evaluation of real-time data
Service as thought leader for customer and technical business processes, develop forward-thinking process recommendations that promote increased efficiency and productivity on multiple levels
Create and implement precise management plans for every project, with attention to transparency communication at all levels
Perform, evaluate, and communicate through quality assurance at every stage of business improvement.
Documenting, maintaining and supporting system requests via governed intake process requests through conducting business discovery and framing
Gathering and processing data to identify process performance areas
Gain in-depth knowledge of the FordPro ecosystem, bringing together data & systems within the new tech stack (Pro360, Salesforce, Marketplace) across all pillars to support a one-stop-shop go-to-market approach
Responsible in building new Customer Success campaigns, mapping out the customer journey and enhancing experience for Ford Pro Customers and Ford Pro Solutions
Develop and design Customer Journey and Internal Process Mapping
Create and write Business Process Management System (BPMS) specifications to be used by supporting development team for process change and automation.
Manage content across CRM, SharePoint and knowledge base
Partner with other stakeholders across Ford Pro to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial and executive teams
Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain processes, including the delivery of monthly status reports to all appropriate parties
Monitor and measure the effectiveness of processes through strong data analytics
Analyze key data analytics across operational and customer facing KPI
Responsible to develop and share weekly and monthly leadership reporting
Articulate, author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
To be successful in this role, you will be a:
Strong team player who is willing to work cross functionally and adjust quickly to new objectives and information.
Pro-active, conscientious worker able to prioritise and willing to take responsibility for and complete key assignments, sometimes with minimal supervision.
Clear communicator, capable of articulating your point of view and asking the right questions to guide clear articulation from the business.
Person who is open to feedback and seeking a fun, challenging professional challenge
Able to manage multiple workstreams at once and prioritise independently based on feedback and requirements.
You'll have...
Bachelor’s degree
3+ years of proven experience in a customer journey mapping, process mapping, analytics and process development capacity
3+ years of strong Customer Experience and SaaS Operations experience
2+ years of proven analytical experience and advanced understanding of business functions, workflows and processes
1+ year of experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools
Even better, you may have...
High technical aptitude
Practical experience generating process documentation and reporting
High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
Excellent organizational, leadership, communication, presentation, listening and interpersonal skills
Ability to navigate political arenas with ease as well as persuade, influence and sell change effectively while projecting a professional image
Adaptability and flexibility
Accountability and execution oriented
Curious/challenges the status quo
Creativity and critical thinking skills
Self-confidence and the ability to work independently
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD
This position is a salary grade 7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 33892
Ford Motor Company
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