SENIOR HUMAN SERVICE PROGRAM SPEC - SES - 64067641

Date: Nov 27, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 842183

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICE PROGRAM SPEC - SES - 64067641

Pay Plan: SES

Position Number: 64067641

Salary: $41,561.57 to $51,499.76

Posting Closing Date: 12/04/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Job posting category (Open Competitive)

Your Specific Responsibilities:

This position serves as the supervisor of the Ryan White program case managers and works under the general supervision of: OPERATIONS & MGMT CONSULTANT MGR- SES, position #64067633.

Position salary will be based on rate/budget availability.

This position will primarly work at the Volusia Daytona Beach Holsonback office, Monday through Friday, 8:00 a.m. to 5:00 p.m. with travel to cover as needed to Orange City office. Travel within Volusia County to CBO'S - Community Based Organizations for training.

The Supervisor for the Ryan White Case Managers is responsible for ensuring all services in Area 12 are provided in accordance with federal, state, and local guidelines. The supervisor monitors and evaluates the staff on accountability, productivity, and efficiency while ensuring client centered/specific care. The supervisor will perform case management record audits in HMS, CAREWare and/or any applicable client file.

The position is primarily responsible for staff supervision, program monitoring, and consulting on case management. This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action as appropriate.

Specific duties include:

I. Supervision and leadership

Interviews prospective employees and selects candidates. Sets performance expectations, conducts evaluations, and takes disciplinary actions as indicated Ongoing supervision of Ryan White case management staff. Conducts chart audit reviews weekly and documents the date of review and required follow up as needed. Provides assistance and advice on staff development and training. Receives, reviews, and follows up on all client complaints in accordance with agency policy. All complaints are logged and reported out to immediate supervisor monthly including complaint type, findings, and all required follow-up. Provides support and guidance to case managers including technical assistance in the area of case management and Ryan White eligibility. Conduct routine case management staff meetings to identify program deficiencies, opportunities for improvement, and to standardize processes. Assigns clients to case managers within one business day of identification, oversees case management schedule, monitors staff accountability, productivity, and efficiency.

II. Program Implementation

Follows federal program guidance from HRSA Ryan White Part B .Ensures adherence to state adaptation of federal guidance.Tracks required measures to monitor program effectiveness.Maintains communication with the lead agency manager and case management staff regarding provision of service delivery.Assist with the identification of clients that have been out of care for 12 months and develop plans for linking back into care.

III. Partnership for Comprehensive HIV/AIDS Planning (PCHAP)

Attend and participate In PCHAP meetings and incorporate deficiencies into case management protocols as indicated.

IV. Reporting and Documentation

Ensures all Ryan White case management activities are documented in HMS, CAREWare, and any other applicable databases. Ensures that the RSA report is reviewed monthly and discrepancies are corrected within two weeks or as soon as practical. Reviews customer satisfaction reports and makes necessary changes as required. Routinely review encumbrances and communicate with financial services to ensure all money is appropriately accounted for and spent in accordance with federal and state guidelines and rules.

V. Quality Improvement (QI)

Participation in QI activities to develop and Implement protocols to enhance/improve case management activities, services, and service delivery.QI activities will also include identification of gaps in care to ensure health equity for Ryan White clients.

VI. Case Management

Conduct case management for clients when necessary due to staff absences or shortages. Follow all federal, state, and local case management guidance and policies.

VII. Miscellaneous Activities

Attends and participates in staff development, such as team/staff meetings and in-service training/continuing education. Attends computer skills/training classes as needed Performs other related duties as necessary including public health services during disasters including shelter duty Maintains timely submission of EARS, timesheets, telephone invoices, and travel documentation.

Required Knowledge, Skills, and Abilities:

Knowledge of management principles and practices

Knowledge of methods of data collectiona nd analysis

Ability to establish & maintain effective working relationships with other agencies and other healthcare personnel.

Qualifications:

Minimum -

Knowledge of management principles and practices

Knowledge of methods of data collectiona nd analysis

Ability to establish & maintain effective working relationships with other agencies and other healthcare personnel.

Preferred -

Knowledge of State of Florida Ryan White Program & Case Management

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health - 1845 HOLSONBACK DR. DAYTONA BEACH, FL 32117

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

  (For more information, please click www.myfrs.com );

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

  For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

  Please be advised:

  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

  This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

  Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

  If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

  The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

  Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

  Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

  Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

DAYTONA BEACH, FL, US, 32117

Nearest Major Market:Daytona Beach