Information Technology Management Support Specialist Job Locations US-OH-WPAFB ID 2024-8373 Category Information Technology Type Regular Full-Time Overview Credence is one of the largest and fastest growing privately-held government technology and services companies and is repeatedly acclaimed as a Top Workplace. As evidenced by our awards and certifications and maturity levels, as well as the agility and responsiveness, to tackle our customers' most challenging mission needs. We also offer comprehensive benefits including health insurance with dental and vision coverage, retirement savings plans with employer matching, paid time off, and opportunities for professional development and growth. Additionally, employees enjoy wellness programs, flexible work arrangements, and various discounts and perks to support their overall well-being and work-life balance. Credence Management Solutions, LLC, is hiring an Information Technology Management Support Specialist who will be primarily responsible for supporting HQ AFMC at Wright-Patterson Air Force Base, OH. The Headquarters Air Force Material Command Directorate of Logistics, Civil Engineering, Force Protection, and Nuclear Integration (HQ AFMC/A4/10) has the AFMC mission responsibility to: shape the workforce and infrastructure to provide logistics, sustainment, and installation support for acquisition logistics, supply management, depot maintenance, and base-level logistics operations, and deliver responsive strategic facility and infrastructure oversight and over-arching direction for all Major Command (MAJCOM) security operations...resulting in war-winning expeditionary capabilities. Responsibilities include, but are not limited to the duties listed below Assist the USG with management and oversight of all IT-related responsibilities within the directorate, including but not limited to: cybersecurity, and IT hardware and software to include those on as laptop computers, tablets, printers, voice over internet protocol telephones, Blackberries/iPhones, scanners, faxes, wireless, Portable Electronic Devices (PED), and other related hardware devices. Provide electronic equipment and software configuration management support of Government-owned equipment used by individuals and in conference rooms to access both classified and unclassified networks. Serve as the organizational Information Technology Asset Management (ITAM) Equipment Custodian (ITEC) for HQ AFMC/A4 and adhere to processes and procedures pertaining to managing the computer equipment inventory. Assist the USG with management of VTC equipment inventory. Assist with development of rules of engagement for VTC scheduling. Assist with development of a VTC users guide. Develop and provide user training. Provide day-to-day assistance with VTC equipment operation. Install and configure software and hardware. Troubleshoot and determine root cause of hardware and software failures. Maintain IT equipment records and configuration. Implement standard desktop configuration computer systems. Configure and install computer peripherals. Provide daily technical assistance to resolve problems reported by assigned personnel. Provide technology refresh recommendations and provide cost estimates as needed. Ensure hardware/software loads are standard and secure and maintain records and configuration. Ensure system backups are organized with an enterprise backup strategy. Perform cybersecurity responsibilities IAW processes and procedures specified in AFI 17- 130, Air Force Cybersecurity Program Management, AFMAN 17-1303, Information Assurance Workforce Improvement Program, and AFMAN 17-1301, Computer Security (COMPUSEC); - Follow Cybersecurity Liaison (CL) and COMPUSEC guidance provided by the Wing Cybersecurity Office (WCO) a