Position Summary:

Ensures that requests for services and procedures are processed in an effective and efficient manner. Completes the intake process which may include coordination of services, data entry of referral information, general inquiries, and other referral and reimbursement issues. Provides a positive experience for the customer and maintain defined service standards.

Essential Functions and Responsibilities:

1.

Coordinates agency referrals and inquiries, document and process all paperwork for patient care services, with accuracy and timeliness.

2.

Provides accurate information regarding agency and community services that may meet client/family needs.

3.

Ensures continuity of care for all clients admitted to the agency by coordinating with appropriate personnel including hospital discharge planners, physicians, client/families, staff and agencies to which clients are referred.

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Required

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High school diploma or GED.

⦁

Experience with MS Office and related computer programs.

Preferred:

⦁

Associate degree or completion of college courses.

⦁

Formal customer service skill training.

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Two years related experience in managed care and home health.