Clerk Advanced

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Clerk Advanced

Salary

$31,137.60 - $44,345.60 Annually

Location

Davenport - 52801 - Scott County, IA

Job Type

Full-time

Job Number

24-04659

Agency

400 Health & Human Services - Community Access & Eligibility - Child Support Services

Opening Date

09/09/2024

Closing Date

9/19/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

NUthoff@dhs.state.ia.us

• Description

• Benefits

• Questions

Job Description

The Clerk Advanced position serves as a Customer Service / Clerical Support person for the Davenport, IA HHS office. This position conveys information about all programs administered by the Iowa Department of Health and Human Services and provides responses to customer inquiries in a professional and courteous manner. The service duties may include, but are not limited to, answering the main switchboard phone, directing calls to the appropriate person, and scheduling appointments as needed.

• This position will carry out customer service functions such as direct customers and/or visitors to appointments, meetings and training sessions, answer general concerns or questions of customers.

• Provide necessary forms or applications to customers and identifies the documentation needed by the customers to bring to an interview or submit with their application and assist in the completion of applications.

• Mail processing includes opening, state stamping, and distributing mail accurately and timely.

• This position assists the scanning and indexing unit.

• File management duties to include filing, purging, splitting case records, and uploading documents into electronic files.

• This position is responsible for inventory and acquisition of office supplies and forms.

• This position requires careful attention to detail.

• This position provides surrogate PC support for the ITS and coordinates equipment maintenance.

The qualifications include but are not limited to the ability to use a personal computer to find needed information, type correspondence, notices, reports and forms, compile and monitor data, tracks time frames for due dates, copy and/or scan various documents, and utilize various office equipment.

• Scheduled hours of work will be Monday through Friday 8:00 AM to 4:30 PM.

• Additional work hours are based on operational need.

• Any requested changes to the schedule requires supervisory approval.

• Schedules will be clearly noted via Outlook calendar and will accurately reflect days and work hours approved.

• Schedules may be changed if there is a training or other event that requires the employee to attend.

Please describe in your application any additional languages you may be able to speak, read and/or write for consideration.

To ensure the Department of Health and Human Services is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic, along with the below skill set.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Experience equal to one year of full-time clerical office or closely related work.

• A total of one year of education and/or experience (as described in number one), where one month of accredited post-high school course work in a secretarial, business, or closely related program equals one month of full-time experience.

• A total of one year of education and/or experience (as described in number one), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.

• A total of one year of education and/or experience (as described in numbers one through three), where certification from the state of Iowa Administrative Assistant Certificate Program equals six months of full-time experience.

• Current, continuous experience in the state executive branch that includes the equivalent of six months of full-time work as a Clerk.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ClerkAdvanced-00017-90017.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  How many months do you have of full-time clerical office or closely related work?

• Less than six months of full-time clerical office or closely related work

• Six months to less than 12 months of full-time clerical office or closely related work

• 12 months or more of full-time clerical office or closely related work

  04

  How many months do you have of combined accredited post-high school course work in a secretarial, business, or closely related program AND/OR full-time clerical office or closely related work? One month of education equals one month of experience.

• I do not have any of the combined education and/or experience

• Less than 12 months of the combined education and/or experience

• 12 months or more of the combined education and/or experience

  05

  How many months do you have of post high school education in any field and/or full-time clerical office or closely related work? 30 semester hours equals 12 months of experience.

• I do not have any of the combined education and.or experience

• Less than 12 months of the combined education and/or experience

• 12 months or more of the combined education and/or experience

  06

  Have you completed the State of Iowa Administrative Assistant Certificate Program? IF YES - How many months do you have in one or a combination of the following: full-time clerical office or closely related work, accredited post-high school course work in a secretarial, business, or closely related program (one month of course work equals one month of full-time experience) OR accredited college or university course work in any field (30 semester hours equals one year of experience; 15 semester hours equals six months of experience)?

• I have not completed the State of Iowa Administrative Assistant Certificate Program

• Less than six months of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these

• Six months or more of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these

  07

  Which best describes your education and experience? (if multiple responses apply for you, please choose the one that best fits).

• Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

• Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)

• Not Applicable

  08

  Are you a current state employee?If YES:How many months of full-time work experience do you have in the job classification ofClerk?

• Six months or more of full-time work experience

• Less than six months of full-time work experience

• I am not a current State employee, or I have never worked in the Clerk job classification

  Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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