Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Danvers, Massachusetts. This position is within the digital radiography industry and is entirely home-based. As a Customer Service Representative, you will act as the liaison between our team and service partners, handling customer issues, complaints, and inquiries with an emphasis on customer satisfaction.

Responsibilities:

• Efficiently manage inbound and outbound calls to service personnel

• Follow established call center procedures to determine the resolution of calls

• Identify and understand customer needs, clarify information, research issues, and provide solutions

• Build sustainable relationships with customers by going above and beyond to ensure issue resolution

• Maintain comprehensive records of all conversations in our call center database

• Develop proficiency with our call tracking system through ongoing training sessions

• Utilize MS Office and Call Center Customer Service skills to enhance customer experience and team efficiency

• Adapt to different customer personality types and manage time effectively

• Prioritize tasks in a multi-tasking environment. Requirements • Must hold a minimum of 2 years of experience in a customer service role, preferably within a call center environment

• Proficiency in using MS Office tools including Word, Excel, PowerPoint, and Outlook is required

• Strong communication and interpersonal skills are essential

• Ability to handle customer queries and complaints effectively and professionally

• Must have the capability to understand and follow company policies and procedures regarding customer service

• Excellent problem-solving skills and the ability to think on your feet is necessary

• Must be able to multitask and manage time effectively

• High school diploma or equivalent is a minimum educational requirement

• Must have a flexible schedule as the role may require working in shifts, weekends, or holidays

• Fluency in English, both written and spoken, is required

• Experience with CRM systems or other customer service software is a plus

• Must demonstrate patience and empathy while dealing with customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .