Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• We are seeking a highly skilled and experienced Senior Manager to lead our Product Agility and Technical Coaching team. This individual will play a pivotal role in catalyzing transformation and enhancing the performance of software engineering teams across the organization. The ideal candidate will have the following:

• Opportunity to shape the direction of coaching and transformation programs for a large and growing engineering organization

• Work in an environment that values continuous learning, experimentation, and innovation

• Collaborate with a passionate and talented team of technical experts and product leaders

• The role is a part of the Product Agility team within our Technology Strategy, Transformation, and Global Efficiency / Delivery Transformation group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a team of technical coaches, responsible for the continuous improvement of engineering and product teams

• Drive transformation initiatives, helping teams adopt modern technical practices, product agility, and an iterative learning mindset

• Work closely with cross-functional teams, including product managers, engineers, and leadership, to instill Agile principles and practices that optimize product delivery and performance

• Implement and oversee an immersive coaching program, modeled on, but distinct from, a traditional dojo, to help teams improve both their technical and product practices

• Partner with technical teams to guide pair programming, test-driven development (TDD), and clean coding practices

• Collaborate with leaders and stakeholders to understand product and technical challenges and deliver tailored coaching interventions

• Foster a culture of continuous learning and improvement by promoting cutting-edge development methodologies, such as DevOps, CI/CD, and Agile at scale

• Monitor team performance and the impact of coaching interventions, providing feedback and adjustments to improve outcomes

• Work closely with peers in the product coaching space in order to create effective technical- and non-technical interventions and experiences for product teams and their leaders toward the transformation goals of the organization

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field

• 7+ years of experience in software engineering, with at least 3-5 years in a leadership role focused on coaching or transformation

• Proven experience in a leadership role focused on technical coaching, product agility, and team transformation

• Strong technical background with demonstrated hands-on experience in software engineering practices, including pair programming, clean code, DevOps, CI/CD pipelines, and cloud-native architectures

• Demonstrated experience with Agile frameworks (Scrum, Kanban, SAFe, etc.) and Lean principles

• Expertise in designing and implementing coaching programs tailored to both technical teams and product leaders

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field

• Certifications in Agile practices or coaching, such as Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), Scaled Agile Framework (SAFe), or Professional Agile Leadership (PAL)

• Certification in technical coaching practices, such as TDD Coaching or Agile Technical Facilitator programs

Skills, Licenses & Certifications

• Exceptional communication, collaboration, and leadership skills, with the ability to influence stakeholders at all levels of the organization

• Experience leading or participating in transformation programs for product and engineering teams

• Passion for teaching, mentoring, and building high-performing teams through immersive, hands-on learning experiences

• Technically proficient and an expert in coaching and mentoring, capable of guiding teams toward excellence in agility, technical practices, and product delivery

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.