Description

The Salesforce Success Central (SFSC) Team is looking for a Salesforce Administrator with a strong record of delivering, maintaining and improving Salesforce solutions.

As a Salesforce.com Administrator, you will be a direct point of contact for user groups and global teams who require configuration and maintenance of Salesforce applications, as well as advanced reporting and training. You will work directly with the system/data, lead technical projects or portions of projects, as well as configure solutions that are highly usable, scalable, extensible, and maintainable on the Salesforce platform. You will analyze requirements and help maintain the implementations for various business entities on the Salesforce.com (SFDC) platform.

Key job responsibilities

• Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

• Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.

• Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.

• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization's that solve Amazon's Business needs.

• Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM.

• Participate in change management process. Drive communication efforts across relevant stakeholders.

• Develop and train local and vendor admin resources.

A day in the life

As a Salesforce Administrator on the SFSC team - you will administer multiple Salesforce implementations and ensure they are operating securely within defined guardrails. You will review end-user requests and suggest scalable out-of-the-box solutions, while ensuring security of customer data. You will drive system improvement projects to keep up with Salesforce releases and advise users of new features that become available. You could also be guiding internal/vendor resources to help build enhancements requested by business users while ensuring all guardrails around best practices and security are met.

About the team

SFSC is a dedicated, central team providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey. We raise the bar on security, compliance, operational excellence and financial responsibility.

SFSC Professional Services offer advisory and build services to set up the foundational framework for launching new Salesforce instances and improve existing implementations. We have expertise in Sales Cloud and native AWS Technologies as well.

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical product or program management experience

• 2+ years of software development experience

• 3+ years Salesforce Admin/Configuration experience

Preferred Qualifications

• 3+ years of working directly with engineering teams experience

• Bachelor's degree in engineering, computer science or equivalent

• Salesforce Advanced Admin Certification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.