The CSC ServiceWorks Story

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview

Position Summary: 100% Fully Remote!!

Primarily responsible for completing comprehensive analyses of refund data between database and CSC App platform to identify suspicious orders/trends and to prevent refund abuse.

Key Job Responsibilities:

• Analyze data to provide insights and business value

• Review and validate accurate resolution of refund requests in timely fashion and if requests are for correct credit card/account

• Maintain reports of rejected order activity

• Assist in recommendations for automation

• Liaise with Customer Service Team on refund validation and process

• Other duties as assigned

Benefits & Perks

• 100% Fully REMOTE!!

• Work Life Balance!

• 75% Employer Contribution to Medical, Dental, and Vision insurance

• Health Savings Account with Employer Contribution

• Year-round Work & Paid Training

• Company Paid Life, Short-term, and Long-term Disability Insurance

• 401k with generous Company Match

• Paid Time Off (PTO) & Holiday Pay

• Flexible Spending & Health Savings Account

• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

• Education Reimbursement Program

• Paid employee Referral program

What we’re looking for

Required Education & Experience:

• Associate’s degree or equivalent from 2-year college or technical school; or 1-3 years related experience and/or training; or equivalent combination of education and experience

Required Knowledge, Skills, and Abilities:

• Ability to read, comprehend and understand simple instructions, short correspondence, and memos

• Ability to write correspondence such as individual and small group emails

• Mathematical skills

• Ability to apply understanding to carry out written or oral instructions

• Standard Microsoft Office skills

• Accuracy and attention to detail a must

• AS400 knowledge

Physical Requirements:

• Long periods of sitting

• Telephone and computer work

Visit our Careers Website at www.cscsw.com to learn more about our available opportunities and the benefits of working for CSC ServiceWorks.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.