Description

Introduction

Do you want to join an organization that invests in you as a(an) Medical Office Coordinator? At Texas Joint Institute, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Office Coordinator like you to be a part of our team.

Job Summary and Qualifications

MOC-Application Support Specialist & Trainer

Job Title: Medical Office Coordinator-Application Support Specialist & Trainer

Department: Administrative/Clerical

Immediate Supervisor Title: Clinic Managers and Practice Managers

Job Supervisory Responsibilities: None

General Summary: A non-exempt position responsible for use proficiency in all software applications used within practice, including the EMR application that allows employee to handle technical issues and configuration. Able to support end-users and help them understand how to use the application or system and help solve any issues. Responsible for application training of all staff including physicians and APPs.

Essential Job Responsibilities:

· Applications support specialists provides assistance/support related to the installation, operation, and maintenance of computer software application programs. This role is the contact person who will receive and receive and resolve support-related issues. Provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. Track support records and analyze data to identify patterns of common issues.

· Responsible for assisting IT with support as needed and for all upgrades.

· Responsible for application training of all staff including physicians and APPs. Travel between clinic locations is required. Employee must have own reliable transportation and be willing to travel.

· Help identify and assess technological solutions.

· Help configure and install technological solutions as assigned.

· Responsible for troubleshooting and solving existing problems.

· Able to work well with cross-functional teams.

· Proficiency with medical terminology.

· Other duties as assigned.

Education/Experience: Associates degree or technical degree/certification in a computer or IT discipline preferred, or an equivalent amount of work experience.

Other Requirements: Must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in our organization/industry. Ability to learn new applications quickly and proficiently as introduced. Requires strong verbal and written

communication skills, advanced customer service capabilities, relationship management, critical thinking, patience and understanding.

Additional Performance Requirements:

1. Ability to learn and retain information regarding applications and processes.

2. Ability to project a pleasant and professional image.

3. Ability to plan, prioritize, and complete delegated tasks.

4. Ability to demonstrate compassion and caring in dealing with others.

Physician Services Group (https://careers.hcahealthcare.com/pages/physician-services) is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.