Job Information
CROSSMARK Local Customer Engagement Specialist in Dallas, Texas
Job Posting
Local Customer Engagement Specialist US-Remote
Full-Time - Salaried Non-Exempt
Salary Range: $33,000 - $49, 000
Position Description
The Customer Engagement Specialists (CES) is an integral part of the CE Team. This position is responsible for all aspects of scheduling local clients’ physical inventories across multiple platforms. The CES is responsible for taking the initial scheduling, rescheduling, or cancellation requests (as assigned) from start to finish as efficiently and accurately as possible. This process includes, inputting the specific scheduling request into our Oracle database, managing workload in the ticketing system while maintaining accurate notes, fielding questions and following up with internal/external business partners and/or the customer as needed, and ensuring agreed-upon deadlines are met.
Job Responsibilities
Ownership of the scheduling/rescheduling/cancellation for assigned customers.
Support and process inventory schedules for a local customer base of 500+ clients
Maintain open communication professionally with internal and external customers
Meet set productivity targets.
Complete all tasks with a sense of urgency, following standard work expectations
Ability to stay organized in a fast-paced environment and effectively prioritize workload.
Use independent judgment to evaluate customer scheduling parameters and initiate requests accurately
Responsible for managing a personal ticket assignment queue (including following a standard categorization method, for each ticket)
Accurately document and respond to all schedule inquiries, by maintaining thorough and accurate records with the ticketing system.
Ensure all deadlines within the department guidelines are met and communicate any delays to management staff on schedule status.
Qualifications – Education & Experience
Associate’s Degree preferred. Combination of education and experience also acceptable.
Minimum of 1-3 years of job experience in a position that requires a high level of organization and attention to detail with an exceptional level of accuracy.
B2B experience a plus, preferably in a customer service related industry.
Must have the strong ability to manage multiple customers and requests
Communication skills include; comprehension, written, and verbal skills
Oracle experience a plus
Experience working with a ticketing/call center environment a plus
Possess skills in Microsoft Office Suite
High level of proficiency needed in Excel
Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without no tice.
For more information on WIS, visit our website at www.wisintl.com
WIS is an Equal Opportunity Employer,
committed to a diverse and inclusive work environment.