DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

*Summary *   

As an IT Technician, you will provide desk-side computer support, including hardware and software assistance, to end users.

Location   

This position can sit in our Washington, DC, Boston, Dallas, or New York office.

Responsibilities  

• Installs standard software of firm computers.

• Provides technology support and service to employees and clients.

• Installs and setup of hardware to include desktops, laptops, Wyse terminal, printers, etc.

• Setup and support of firm & personally owned mobile devices.

• Images computers from the network imaging server and installs post-image software specific to the user's needs.

• Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.

• Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.

• Participates in firm-wide roll-outs by providing pre- and post-migration support.

• Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.

• Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed.

• Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.

• Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed.

• Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.

• Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.

• Assists Level 3 teams on specialized processes when required.

• Other duties as assigned. 

Desired Skills   

 Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software. Excellent verbal and written skills. Strong organizational skills. Must be self-motivated, detail-oriented, and be able to work quickly and accurately. Strong customer service skills and ability to build relationships with business professionals.

Minimum Education   

•   High School or GED

Certificate

• ComptTIA A+ or equivalent certificate.

Minimum Years of Experience  

• 2 years’ experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment.

Essential Job Expectations   

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:  

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;  

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;  

• Provide timely, accurate, and quality work product;  

• Successfully meet deadlines, expectations, and perform work duties as required;  

• Foster positive work relationships;  

• Comply with all firm policies and practices;  

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;  

• Perform all other duties, tasks or projects as assigned.  

    

    

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.  

Physical Demands   

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.  

Work Environment   

• Remote / Work-from-home

   

Disclaimer   

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.  

*Application Process *   

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.  

Accommodation   

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .  

Agency applications will not be considered.   

No immigration sponsorship is available for this position.  

The expected pay range for this position, if hired to work in New York City is $35.00 - $50.00 per hour. If hired to work in Washington, D.C. the expected pay range is $34.00 - $48.00 per hour. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) .

DLA Piper is, at its core, bold, exceptional, collaborative and supportive

Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Get to Know Us

We invite you to learn more about us. Please visit the following pages for more information about DLA Piper.

Laterals (http://www.dlapiper.com/en-us/careers/laterals)

Lateral Partners

Law Students (http://www.dlapiper.com/en-us/careers/law-students)

Business Professionals

Recruitment Agencies:

Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.

Lawyer Positions Only: If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to legalrecruiting-bos@dlapiper.com