Job Description Schneiders Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Cooling Power team. Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include: * Installing, configuring, calibrating, and repairing technical products and systems at customer field locations * Pre-site, startup, repair, preventive maintenance, and field modification of equipment * Problem solving with customers, electricians, sales partners, technical support, District Service * Completion of field service reports, expense reports, preventive maintenance, and startup data sheets * Manager and/or Regional Service Director to resolve complex escalated issues * Continuous learning and training on various products both in the field and in the classroom

On some days, you may even: * Travel throughout the region for local customer support or even countrywide travel (15-20% overnight potential) * Assist the Field Project Manager on larger system startups * Act on behalf of the District Service Manager to resolve operational issues as required

Job Function The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including: * Performing a variety of maintenance and technical support on installed products and equipment * Troubleshooting, diagnosing, and resolving malfunctions * Determining when products should be upgraded or replaced * May provide onsite training for customer support personnel * Work with Schneider Electric UPS systems and cooling systems would be preferred * Provide excellent customer service and support * Provides assistance and training to lower-level employees. * Problems typically are not routine and require analysis to understand * Works under limited supervision for routine situations

What qualifications will make you successful? * 2+ years in Field Services or equivalent industry experience. * Basic understanding of electricity at an industrial level (480v) * Basic understanding of three phase power * Experience with heating and cooling in commercial, industrial or data center environments. * (HVAC-R and/or Universal EPA certificate preferred) * UPS and battery service experience preferred * Ability to be customer facing and act like an owner * Skilled at utilizing test and diagnostic equipment * Experience reading and interpreting schematics, drawings, and theory of operation manuals * The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions. * The capacity to move service equipment weighing up to 50 pounds * A Valid driver's license and safe driving record along with the ability to travel locally, regionally, and nationally

What we have for you: Within your first 180 days, youll xperience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each two-week training visit, youll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.