+----------------------------------:+-----------------------------------+ | Title | # Executive Housek | | | eeper (Residence Inn- Dallas, TX) | +-----------------------------------+-----------------------------------+ | Full-Time/Part-Time | Full-Time | +-----------------------------------+-----------------------------------+ | Description | JOB OVERVIEW: | | | | | | Manage the housekeeping and | | | laundry operation to ensure | | | product quality standards are met | | | and that optimum service is | | | provided to | | | | | | hotel guests according to hotel | | | and company business objectives. | | | | | | DUTIES AND | | | RESPONSIBILITIES: | | | | | | Manage the day-to-day activities | | | of the housekeeping department, | | | plan, schedule, and organize work | | | to ensure proper | | | | | | coverage. Communicate and enforce | | | policies and procedures. | | | | | | Recommend and/or initiate salary, | | | disciplinary, or other | | | staffing/human resources-related | | | actions in accordance with | | | | | | company rules and policies. Alert | | | management of potentially serious | | | issues. | | | | | | Ensure all staff is properly | | | trained and has the tools and | | | equipment needed to effectively | | | carry out their respective job | | | | | | duties. | | | | | | Develop and implement procedures | | | for managing the quality of | | | housekeeping and laundry | | | services. Schedule routine | | | | | | inspections of all guest rooms | | | and public areas to ensure | | | furnishings, guest rooms/suites, | | | equipment, housekeeping | | | | | | and food and beverage linens, | | | public restrooms, lobby, etc. are | | | clean and in good repair to meet | | | guest satisfaction. | | | | | | Ensure that employees are advised | | | of deficiencies and instructed on | | | corrective action. | | | | | | Monitor, coordinate and execute | | | the special needs and requests of | | | VIP, repeat guests and members of | | | frequency | | | | | | program(s). | | | | | | Respond to guest complaints and | | | special requests, and ensure | | | corrective action is taken to | | | achieve complete guest | | | | | | satisfaction. | | | | | | Control expenses within all areas | | | of housekeeping. Participate in | | | the preparation of the annual | | | departmental operating | | | | | | budget and financial plans which | | | support the overall objectives of | | | the hotel. | | | | | | Conduct comprehensive | | | departmental meetings to include | | | a review of procedures and events | | | which warrant special | | | | | | handling and detailed | | | information. | | | | | | Conduct pre-shift meeting and | | | review all information pertinent | | | to the days activities. | | | | | | Establish par levels for supplies | | | and equipment. Replenish | | | shortages and other business | | | supplies for daily business. | | | | | | Promote teamwork and quality | | | service through daily | | | communication and coordination | | | with other