This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1300916

Position Overview:

Responsible for enhancing and monitoring the performance of Front Counter Customer Service Representatives and Quality Assurance positions.

Position Responsibilities:

• Assist CSSRs in determining the resolution of all customer situations.
• Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
• Plan and organize work flow of CSSRs.
• Train and evaluate employees to help improve performance and productivity in sales and customer service.
• Assist in the training of new CSSRs through an on-the-job-training program.
• Assist with check for errors reports on Cash handling statistics by collecting appropriate data.
• Establish and communicate goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
• Track and analyze individual and departmental performance to maximize production.
• Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff.
• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
• Regular attendance required.
• Other duties as assigned.