Job Overview:

This position is responsible for cleaning and moderate maintenance in assigned areas of communities/common areas (including offices) so that each property is maintained in a clean, orderly and luxurious condition for the residents, employees, and public. She/he may be required to perform tasks which involve following the required procedures for washing, cleaning, disposing, and maintenance or replacement of equipment and furnishings.

Your Responsibilities:

• Always provides five-star customer service by responding to work order requests, telephone calls, email and other correspondence in a timely and courteous manner.
• Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential.
• Assist with general repairs, such as light carpentry, electrical work/masonry, exterior wall plumbing, light masonry (such as sign and light installation), and/or woodworking (such as fence or deck repairs).
• Light locksmithing (such as changing locks/door knobs/etc).
• Maintains/logs work order requests and status in company application, including detailed explanations of completed work, necessary parts for repairs, and/or delays.
• Ensures that relevant resident and guest concerns are resolved in a professional and timely manner. Reports any dissatisfaction to General Manager/Director.
• Assists Porters with cleaning and maintenance duties as assigned including, but not limited to, sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs/equipment, and window cleaning.
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, pressure washers, etc.
• Replaces, assists with setup/takedown, and/or builds new equipment and/or furnishings as needed, including assistance at resident functions.
• Handles various cleaning solvents, chemicals, etc. Complies with all regulations such as OSHA, EPA, State Health Department, etc.
• Cleans air vents, replaces filters and light bulbs.
• Strips, pressure washes, cleans, and recoats floor areas when necessary or as scheduled.
• Maintains assigned equipment in good working condition.
• Inventories and requests or purchases maintenance supplies and materials in a cost efficient manner.
• Maintains shop, equipment rooms and storage areas in a neat, organized and secure condition.
• Acts as the liaison to ensure any needed repairs (outside of general maintenance) are immediately reported to the manager.
• Must be prompt, on time to work and have good, regular attendance.
• May be required to work overtime, as required.
• Facilitates company safety procedures and ensures that policies are carried out. Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed and miscellaneous projects as assigned.

Skills & Qualifications:

• Education/Training: High school diploma or equivalency preferred. Three years of maintenance support experience strongly preferred. Basic knowledge of HVAC, plumbing, and electrical systems.
• Experience/Knowledge/Abilities: Must possess strong maintenance background; 3+ years of related work experiences. Experience using hand and electrical tools. Strong working knowledge of customer service principles and practices. Excellent interpersonal, mechanical and communication skills. Self-starter with good verbal and written communication skills. Strong time management skills and ability to multi-task is required. Ability to read, analyze, and interpret technical procedures, drawings, and regulations or documents with a similar degree of complexity is required.
• Driving Requirements: Driving as required using own transportation. Valid driver’s license and automobile liability insurance required.
• Special Requirements: Ability to lift 50 – 100 lbs following appropriate safety procedures; complete all required forms. Ability to respond to emergencies in a timely manner. Climb ladders and work at heights above ground level (maximum 8 ft). Regular and predictable attendance.

• Equipment/Machinery/Tools: An associate in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:

• User-Moved aids - wheelbarrows, dollies, hand-trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.

• Housekeeping items - mop, broom, vacuum cleaner, carpet cleaning equipment, buffer, step ladder.
• Maintenance tools/equipment – hand and electrical tools such as hammers, hoists, saws, drills, and wrenches.
• Physical Requirements:
• Constant need (66% to 100% of time) to be on feet.

• Have constant need (66% to 100% of time) to perform the following physical activities:

• Crawl in small and tight spaces

• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain); Walk and climb stairs
• Handle, finger, grasp and feel objects and equipment
• Reach with hands and arms
• Ability quickly and easily navigate the property/building as required to meet the job functions
• Repeat various motions with the wrists, hands, back, and fingers
• Requires working in damp, dusty and dirty areas, and outside facilities.
• Attendance-Regular and Predictable (REQUIRED)

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $20 - $22 / hour

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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