Description

We are offering a contract for a Customer Service Representative role in Cuyahoga Falls, Ohio. This role is crucial within our manufacturing industry setting, as you will act as a vital link between our customers and our team, overseeing customer issues until they are fully resolved.

Responsibilities:

• Ensure customer credit applications are processed accurately and swiftly

• Uphold accurate customer credit records

• Respond to customer inquiries and resolve their issues

• Monitor customer accounts and take necessary action

• Assist new customers during the onboarding process, guiding them through our business procedures

• Maintain up-to-date and detailed information on each customer account, keeping Territory Sales Managers informed about all activities related to each account

• Conduct outbound check-in calls to build and strengthen customer relationships

• Provide technical product information as needed to answer customer technical inquiries, recommend alternative materials or products, and refer complex technical inquiries to the appropriate divisional personnel

• Keep up-to-date product offering and lead time information

• Provide current pricing information as required

• Use routine exception reports to monitor orders and intervene when necessary to ensure maximum customer satisfaction

• Notify customers and sales representatives proactively about potential missed shipments and revised dates on customer orders

• Resolve customer issues in a timely manner by investigating issues and preparing/processing credit memos, debit memos, and return material authorizations

• Improve customer experience proactively and share relevant customer feedback to help us enhance our offerings

• Evaluate our customer support processes, devise improvements, measure results, and iterate.uyahog

Requirements • Proficiency in answering inbound calls, able to effectively resolve customer inquiries and complaints

• Exceptional customer service skills, with the ability to build rapport and establish positive relationships with customers

• Accurate data entry skills, with attention to detail and the ability to input and manage customer information efficiently

• Excellent email correspondence skills, capable of crafting detail oriented and clear responses to customer inquiries

• Experience with both inbound and outbound calls, demonstrating strong communication and problem-solving skills

• Proficiency in Microsoft Excel, able to use the software for data analysis and reporting purposes

• Experience with order entry, capable of processing customer orders accurately and promptly

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .