Learning and Development Manager, Software University

Cupertino,California,United States

Software and Services

Imagine what you can accomplish at Apple. We design products and services loved by people around the world, and we revolutionize entire industries. Behind every daring idea is a team of Apple employees, committed to the hard work it takes to make a dream become a reality. Developing opportunities for our employees to come together — to learn, to share, and to encourage one another — is crucial to our work. It builds a sense of wonder and possibility that leads to the kind of innovation only Apple can deliver.

Description

People readiness is equally important to business readiness. The Software University (SWU) team focuses on helping to enable a culture of innovation and learning, where employees and managers work together to foster everyone’s growth and development. Learning and development opportunities are developed and delivered across a variety of critical areas, and include large-scale cross-functional initiatives to drive employee engagement within SWE and across Apple. The Learning and Development manager role will work closely with SWE leaders and cross-functional partners to identify needs and opportunities for technical training and development. This role will be responsible for leading the day-to-day operations of Software University’s Learning and Development team. - Lead a team of technical trainers and project managers as direct reports. - Own L&D strategic roadmap for all employee onboarding, technical training, and employee development programs. - Oversee content development to ensure team deliverables are high quality and meet organization requirements. - Manage existing software training and onboarding programming, including: SWE Onboarding, the Manager Development Program, and Technical Training—such as Swift and App Programming; plus internal growth and development programs. - Collaborate with other SWE leaders, the People Team, and Apple University to understand, evolve, create, and respond to training opportunities and initiatives to develop best in class learning solutions. - Evaluate, track, and report on the impact of training and programs to senior leadership. - Identify new opportunities and evaluate existing opportunities to improve training measures. - Support org readiness & training programs for roll-out of new tools, processes, & people development initiatives. - Drive innovative approach to L&D that engage/excite learners and guide process/policy improvements. - Identify process improvement opportunities (marketing, tools, workstreams, systems) and drive solutions from conception through implementation.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Business, Organizational Leadership, Adult Learning, Instructional Design, or equivalent work experience, required

• 3+ years of team leadership/management experience, strong history of developing and motivating talent

• Experience developing and facilitating technical learning programs such as courses, case studies, and tutorials for software engineering or other technical areas

Key Qualifications

Preferred Qualifications

• 3+ years of experience managing a diverse, high-performing team responsible for ongoing and evolving deliverables

• 3+ years of experience designing learning strategies that align with technical business needs such as software release and new product launches

• Experience and skills in all or some of these areas: software development; training and development; design methodology; QA; usability testing; program management; knowledge of web-based content-delivery mechanisms and underlying technologies such as HTML, CSS, and JavaScript

• Demonstrated success consulting with senior leaders and partners and synthesizing needs into program plans

• Excel at program management—setting goals, developing project plans, managing delivery, mitigating risks, measuring outcomes, and reporting on impact

• Outstanding interpersonal skills, to foster close collaboration between teams and leaders

• A focus on the employee experience to enhance growth and development programming

• Curiosity and forward thinking, with a passion to improve and simplify processes

• Integrity and respect for confidentiality

• Excellent problem-solving, critical-thinking, and organizational skills

• Exceptional written and verbal communication skills

• A passion for training, development, and technology-focused solutions

• A firm grasp of training principles and methodologies, or the ability to quickly learn in this area

• Experience, expertise, and ease at delivering training to large and small audiences

• Experience with digital, live-streamed, and in-person event environments, platforms, and tools

• Experience in engineering, information design, training and development, program management, or a related field

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,000 and $292,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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