Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As a member of the Asset Protection Central Investigations Team, the Internal Investigations, Senior Analyst will support all aspects of Front Store Internal Investigations. You will maintain and enhance POS exceptions within our Agilence application, leverage the application to initiate cases, and support the AP Corporate/Field teams, and Store Leaders.

You will be a resource both directly and indirectly on multiple projects, ensuring timelines are met and making sound business decisions. You will support the national AP team mitigate FS fraud and reduce shrink. The overall objective is to remove risks by identifying theft, administrative and procedural deficiencies, and reduce Front Store losses.

Duties would include:

• As a System Administrator of the Agilence application- Create new and enhance existing EBR metrics

• As an Agilence Superuser- Review and validate POS data exceptions leveraging available tools and applications to generate theft/fraud cases

• Responsible for sourcing and uploading multiple data files

• Efficiently triage and resolve ad hoc and investigative support requests

• Responsible for oversight of the AP Tip program, including receiving and researching tip information and the processing of rewards

Required Qualifications:

-Minimum 5 years retail internal investigative experience

-2+ year experience with designing Exception-Based reporting

-1+ year Microsoft Office Suite experience with peak proficiency in Excel, PowerPoint, and Word

-Travel 5%

Preferred Qualifications

• Strong Investigative skills, preferably in Internal/colleague investigations

• Experience utilizing CCTV to identify and confirm internal fraud

• Advanced analytical skills with great attention to detail

• Experience with analytic software or SQL to create or analyze reporting

• Strong communication skills

• Ability to work efficiently in a fast-paced environment

• Ability to adapt and be flexible as priorities and business needs change

• Ability to build strong partnerships with all levels of management and hourly employees

• Independent thinker with confidence to express opinions in the best interests of the company which may differ from senior leadership

-Bachelor's degree preferred

Required Education:

Verifiable High School Diploma or GED required.

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/01/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.