Join UPMC Western Maryland's ICU team as a Patient & Family Concierge, where you'll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. This position is to cover the 6:00 am to 6:00 pm shift including rotating weekends and holidays.

The final candidate will be placed into the appropriate title based on experience by the recruitment team. The minimum hiring rate for a Patient & Family Concierge is $17.24 per hour.

Responsibilities:

• Destination Coordination: Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.

• Environmental Services: Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.

• Dietary Services: Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.

• Transportation Services: Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.

• Supply & Equipment Management: Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.

General Duties:

• Answer unit phones and respond to call lights.

• Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.

• Adhere to hand hygiene and infection control procedures.

• Follow mandatory reporting procedures for any incidents affecting patient care.

• Exhibit UPMC Values and practice key behaviors in all responsibilities.

Join us and make a difference in the lives of our patients and their families!

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.

• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

• Previous experience in health care or customer service is a plus, but not required.

• Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran