This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection. Identify and escalate situations requiring urgent attention and notify primary Helpdesk team when problems are reported based on a specific work activity or location, and re-direct non-helpdesk problems to the appropriate project team resource. Additionally, this position will support internal stakeholders with issues that may arise within MS Office Suite.

ESSENTIAL DUTIES and RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintains regular communication and provides updates to stakeholders regarding Service Desk tickets

Identifies and delivers required hardware

Recommends and implements corrective solutions, including off-site repair as needed

Listens and responds courteously and promptly to the needs of business partners and end users

Assists Operations Analyst in development and maintenance of reports

Troubleshoots user issues within MS Excel

Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in IT services role
• Coursework in a related field preferred
• Experience working in a distribution or manufacturing environment preferred

KNOWLEDGE, SKILLS, and ABILITIES

• Ability to troubleshoot technical issues in collaboration with the IT Help Desk, including Honeywell devices, WiFi, computers, printers, etc.
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

LANGUAGE SKILLS

Business Proficiency in English is required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region

ABOUT WEBSTAURANTSTORE

WebstaurantStore is the nations leading online distributor for restaurant equipment, supplies, and knowledge. We pride ourselves in our growing inventory of 400,000+ products in over 6 million sq ft of warehouse space across the country. We are innovators, fast learners, and experts in our fields, who also want work to be fun.

Due to our rapid growth, we have been adding new locations across the United States and are seeking candidates to join our growing team. We place a strong focus on safety, on professional development and growth and look for leadership potential in each hire.

Do you have what it takes? Do you have an entrepreneurial spirit, a passion for excellence, and the desir to do the right thing? If you are up for the challenge of working in a fast-paced environment, can embrace change, be a team player, and have the desire to make a difference, then this is the career for you!