Description

The Talent Research & Development (TRAD) team is the talent intelligence team supporting the Amazon Advertising, Artificial General Intelligence, AWS, Devices, and Entertainment businesses, is seeking an innovative and results-oriented Senior Program Manager. TRAD helps to drive innovation and optimization across the talent ecosystem and shape the future of our global workforce through best in class research.

As a Senior Program Manager, you'll spearhead the ongoing development of our research product suite, including a talent availability dashboard and browser plugin.

About the Role

As the Senior Program Manager for the TRAD team, you’ll have two core areas of responsibility. First is ownership for the TRAD team’s programmatic framework. This will include management of the processes and mechanisms used to house team information, research requests and deliverables, regular business reporting, annual planning, impact analysis, and change management for TRAD services. Second is leadership for TRAD products, including a dashboard that houses TRAD data and insights and a script that brings together talent intelligence products from TI teams across Amazon. This will include customer support, requirements gathering, change management, product adoption, success measurement, and ongoing optimization. Additionally, this role will occasionally own ad hoc initiatives within the TRAD team’s line of responsibility.

In both of these spaces, the Senior Program Manager will collaborate with cross-functional teams to simplify workflows, boost internal engagement, and deliver innovative solutions that keep us at the forefront of talent research and development. You will dive deep into the technology from both a product and customer perspective and effectively represent TRAD’s requirements with cross functional stakeholders. Customers and stakeholders will include Talent Acquisition & HR teams/orgs, hiring managers, business leaders, and development teams. The Senior Program Manager will bring programmatic rigor to deliver the most impactful solutions with considerations for durability and scalability to minimize ongoing operational support needed. This role must balance Amazon Leadership Principles to effectively deliver results while becoming/acting as a subject matter expert in talent research.

Key job responsibilities

• Provide operational support for existing TRAD research products and frameworks

• Identify and direct cross-functional stakeholder groups

• Communicate effectively with recruiting teams and business stakeholders to monitor and drive adoption, collect feedback, and track enhancement requests

• Build a deep knowledge base of TRAD products & services; operate as a subject matter expert on how to leverage and optimize products & services across TRAD’s portfolio

• Drive standardization of solution use, with a focus on simplification of process and elimination of touchpoints

• Analyze data/metrics and identifying and managing risks/defects; measure and report on the impact of TRAD.

• Measurably grow internal interest and engagement of research suite products

• Identify emerging topics and develop proactive plans with stakeholders

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross functionally with tech and non-tech teams

• Bachelor’s degree, or equivalent experience

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 2+ years of driving process improvements experience

• Experience supporting talent intelligence, talent acquisition, or human resources functions

• Successful record of building, improving and running operational business processes globally

• Ability to drive program effectiveness and high levels of customer satisfaction

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.