Description

Talent Services is dedicated to making Amazon the best home for world-class talent. Working across Amazon’s Global Media and Entertainment portfolio, Talent Services leads key partnerships with artists, athletes, podcasters, authors, streamers, and more. We're seeking an Operations Program Manager to build and manage operational processes for talent partnerships spanning Amazon Originals, Prime Video, Audible, Amazon Games, Twitch, Amazon Music, and beyond. This role will work across multiple teams, including Finance, Accounting, Tax, Legal, and Operations, and will build mechanisms and develop tools from scratch, resolve escalations, and identify and drive projects to improve cross-business talent deal velocity and program execution.

Key job responsibilities

The Program Manager will lead cross-functional program management for multi-business talent deals across Media & Entertainment, Retail, and Ads. In support of business affairs and talent relationship managers, they will develop and maintain comprehensive tracking systems, own project timelines, deliverables, and communication strategies across all stakeholder levels, and project manage deal development and execution phases of talent partnerships. They will be expected to proactively identify compliance requirements and risks, and manage mitigations by establishing policies, processes, and mechanisms. Operational tasks will include:

• Gantt chart, workback plan, and timeline management

• Communication strategy development and execution

• Airtable database management

• PO creation, SIM ticket management, and contract coordination using Amazon systems (e.g., Contract Central, Amazon Approvals)

• Sprint stand-ups and delivery tracking

• Marketing and Ad Ops program management

• Performance tracking and reporting across lines of business

The ideal candidate has knowledge of the talent industry and experience working across businesses to align on goals for each project. They should also have a solid understanding of business accounting concepts and possess deep understanding of how to navigate operations within a large organization. They must have an operational and analytical mindset, excellent verbal and written communication skills, and the ability to develop and scale innovative solutions in a fast-paced environment.

Because we’re building a new function, this role will evolve throughout the years and the ideal candidate embraces change, thrives in ambiguous roles, and consistently looks for opportunities to invent and simplify.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

• Experience working cross functionally with non-tech teams

• Experience implementing repeatable processes and driving automation or standardization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.