Description

Email brendan.steele@rht(.com) for consideration

Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in Tier 2 Support, Fast-Paced Ticketing, Windows OS/Server, Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you. For this opportunity, you will work in the Culver City, CA area.

Position: Help Desk / Desktop Support Specialist II

Hours/Duration: 40 hrs/wk, M-F, FTE

Top Skills: Tier 2 Support, Fast-Paced Ticketing, Windows OS/Server, Active Directory, Outlook, Office 365

Onsite/Remote: Onsite

Company: Non-Profit

We are looking to present candidates immediately and this Tier 2 Service Desk Technician position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Responsibilities:

• Handle and resolve remote tickets for a large user base

• Diagnose and troubleshoot Tier 2 issues in collaboration with the staff

• Utilize Windows OS and other Microsoft applications including Office 365

• Facilitate video conferencing via tools such as ZOOM

• Set up new users with necessary hardware and software, including IMAGING and Office 365

• Document and track resolutions in the designated tool

• Set up and monitor VPN for users

• Exhibit strong customer service skills in all interactions

• Communicate effectively with users and team members

• Demonstrate a proactive approach towards problem-solving.

Requirements • Possession of relevant experience in a Help Desk Analyst role within the Healthcare/NHS industry.

• Demonstrated knowledge of Database, EO/IR systems, Lotus Notes, and Microsoft.

• Proficiency in working with Active Directory, Computer Hardware, and Configuration Management.

• Proven skills in Deskside Support and Desktop Hardware.

• Strong ability to troubleshoot and resolve hardware, software, and networking issues.

• Excellent communication skills to liaise effectively with end-users and IT staff.

• Ability to prioritize tasks and manage time effectively.

• Strong analytical skills and attention to detail.

• Willingness to learn and adapt to new technologies and systems.

• Ability to work in a team-oriented environment.

• Ability to maintain a high level of confidentiality and data security standards.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Relevant certifications in IT Service Management would be a plus.

• Flexibility to work in shifts if required.

• Ability to multitask and work under pressure in a fast-paced environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .