Job Description

The ideal candidate will be responsible for assembling client documents and packets, entering personal information into the system, and serving as the first point of contact for customers both in-person and over the phone. The Office Coordinator will also collect payments, assist walk-in clients, and provide general administrative support.

Responsibilities

• Assemble client documents and packets

• Enter personal information into the system

• Serve as the first point of contact for customers, both in-person and over the phone

• Collect payments over the phone

• Assist walk-in clients with pre-set questions

• Assist with general payment processing

• Handle phone calls (10-20 calls/day)

• Respond to client emails (5-15 emails/day, depending on the season)

• Manage the check-in system

• Direct calls for payments and appointments; redirect tax-related queries

• Maintain professional phone and face-to-face etiquette

• Guide clients on where to sign documentation and walk them through results

• Manage various administrative tasks

Qualifications:

• 1+ year of office experience (administrative assistant, office coordinator, front desk experience)

• MS Suite/Computer Proficient

• Customer Service Skills

• Proficiency in Microsoft Office, Outlook, and Excel

Work Environment

The office environment is small and family-owned, with 2-5 people in the office at a time. The office opens at 9am and closes at 4:30pm, though it may stay open until 5pm on busy days. The workspace includes two desks – one at the front for taking calls and walk-ins, and one in the back for preparing sensitive information. Please note that there are two cats in the office.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Crystal Lake,IL.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.