Responsibilities Ensure that all concerns relating to customers, both external and internal, and suppliers, are effectively contained and permanent corrective action is put in place to prevent any reoccurrence. Facilitate training related to quality and develop training material as required. Deal with customer rejects and problems and takes necessary steps to rectify concerns. Investigate substandard results and conduct research on product defects in order to make recommendations on changes in materials or processes. Deal with customers and engineering on advanced quality issues and programs and provide direction where required. Conduct investigations on non-conformances and recommend corrective action to prevent reoccurrence. Attend meetings as per customer request and translate requirements into plant systems and procedures. Analyze SPC data and assist in improving manufacturing process capability. Review all Geometric Dimensioning and Tolerancing (GD andT), Significant Characteristics (SC), and Key Product Characteristics (KPC) with customers on new programs to address any all-quality issues. Co-ordinate and prepare sample submission packages (PPAP) to include all pertinent documents per customers requirements. Prepare Failure Mode Effect Analyses (FMEA), Process Flow Diagrams and Process Control Plans for assigned programs and revise the document when change is required. Review fixture designs to ensure that parts are properly located in accordance with the GD and T and that the fixtures pass required variable data and attribute checks in accordance with customer expectations. Perform dimensional checks, capability studies, Gauge RandR studies, and audits as needed to support customer concerns, APQP and PPAP requirements. Review and analyze CMM layout report and recommend changes as required for a successful PPAP submission Co-ordinate process capability studies to verify the capability of a product/process at launch. Conduct training on new programs, and provide required training materials, i.e., quality guides, control plans, etc. Review and approve supplier PPAP Packages and follows up for re-submission as required. Monitor suppliers performance and develops new suppliers, assist with suppliers improvement plans to ensure that corrections are being implemented within specified time frame. Develop and achieve high quality customer service at customer shipping locations, responsible for new product launch. Responsible for warranty return, analysis and follow-up Any other reasonable request made by management. Contributes to a safe, clean and comfortable work environment that complements the Occupational Health and Safety Act by ensuring the principles of the 5S discipline (simplify, separate, sanitize, standardize and support) are supported and adhered to. Qualifications Work Experience Experience in a Quality environment in manufacturing/automotive industry Understanding of Quality System, PPAP, APQP requirements Knowledge of Geometric Dimensioning and Tolerancing (GDandT), Significant Characteristics (SC), customer specific requirements and various test methods. Skills (language, technical, computer etc.) Excellent communication skills, both written and verbal Effective problem-solving skills (8D, 5 Why) and decision-making skills Ability to read blueprint drawings Computer skills, i.e., Microsoft Word, Excel, Access Ability to conduct effective training sessions Education College degree specializing in Mechanical, Manufacturing Engineering is a plus. Core Competencies Communication Customer Orientation Passion for Excellence Willingness to Learn Willingness to teach and train others Position Competencies Creativity Planning and Organization Problem Solving Teamwork Lean Understanding, support and participation in all tasks, trainings and development topics. Safety Employee Responsibilities Complying with Company and legal requirements, following safe work practices, and contributing to a positive health and safety cul ure. Identifying, communicating, and correcting hazards within their ability and authority to protect themselves, co-workers, or other persons at our facilities. Taking positive steps to achieve a state of health consistent with the demands of his/her occupation.