BMV Branch Manager Associate

Date Posted: Apr 17, 2024

Requisition ID: 442429

Location:

Crawfordsville, IN, US, 47933

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees

• Engage our customers

• Provide sustainable systems

• Embrace product innovation

  Role Overview:

  Branch Manager position at a License Branches will oversee and execute all aspects of branch operations. The Branch Manager is responsible for ensuring staff compliance with all agency policies and procedures and with state laws. This position ensures that the licensing needs of the customers are provided by the branch in a timely, safe, and secure manner. This position will be working in a fast-paced and highly stimulated environment. The Branch Manager reports directly to the Regional Manager of branch operations.

  Salary Statement:

  The salary for this position traditionally starts at $53,222.00.

A Day in the Life:

• Ensure branch day-to-day operations;

• Consult with the Regional Manager to evaluate and schedule appropriate staffing levels:

• Conduct daily branch opening and closing procedures;

• Complete daily and weekly required reports and submit them to the Regional Manager;

• Complete records and/or submit reports on a daily basis for all cash balances and deposits;

• Audit and report staff Q-Scores;

• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures;

• Verify and approve weekly payroll reports for each branch;

• Facilitate resolution for all customer complaints;

• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines;

• Monitor and log the inventory of all BMV products and office supplies;

• Directly supervise branch staff;

• Execute supervisory responsibilities in accordance with the agency’s policies and applicable laws;

• Develop and train employees. Ensure appropriate academy training is completed post-hire in order for branch staff to effectively conduct day-to-day business;

• Work with Human Resources to ensure completion and compliance of processes and procedures;

• Perform other duties as assigned.

What You'll Need for Success:

• Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.

• Ability to present information to clients, customers, and employees.

• Ability to write reports and operational correspondence.

• Ability to rationalize customer concerns.

• Ability to think logically in order to troubleshoot, analyze situations, and make sound decisions.

• Ability to apply fundamental cash management and accounting principles.

• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.

• Ability to operate office equipment, including copiers, fax machines, and phones.

• Knowledge of basic machinery operation.

• Good knowledge of BMV services and STARS.

• Ability to handle multiple tasks simultaneously.

  Benefits of Employment with the State of Indiana:

  The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.