Job Information
Renewal by Andersen Field Operations Manager in Cranford, New Jersey
Field Installation Supervisor
Renewal by Andersen
Cranford, NJ
Drawing on the Andersen tradition of over 100 years of quality, innovation, and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our process begins with a free in-home consultation. We then custom-make beautiful, energy-efficient composite windows and professionally install them for optimal performance.
We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time opportunity to become an Installation Manager for Renewal by Andersen. All characteristics for this role will include, but are not limited to, the following:
What You Do:
Attend installation sites and evaluate crew performance, job status and customer satisfaction.
Work directly with Homeowners to resolve installation process issues.
Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products
Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
Determines installation labor duration and installation materials needed to successfully complete the job.
Completes and submits required job files that are complete, correct and timely providing a quality hand off to ordering team.
Oversees and communicates with installation crews on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
Approves any additional installation labor required to complete the job
What You Need:
High School diploma or equivalent
Minimum of 5 years of similar experience
Window and door installation experience
Valid driver's license and your own form of reliable transportation
Customer service experience with job troubleshooting as a key component
Good computer skills
Excellent communication skills with the ability to build quick rapport
Creating a sense of urgency with field crews
Excel at delivering for customers
Ability to exist and excel in a fast-paced environment
Ability to quickly and competently handle one-off situations
What You Get:
Competitive salary, $80,000-$100,000, monthly bonus potential $1,200
- Mileage Reimbursement
401k with company match percentage
Medical, vision, dental, and supplemental life insurance
PTO – vacation time, sick time, and paid holidays
Student loan repayment program
Employee perks discount program
Interested in this exciting and rewarding challenge? If you are looking to take your career to the next level, please email your resume to rarthur@windowsbyrba.com!
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
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