Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: Scotch Plains

General Description:

Under the direction of the Dean of the Scotch Plains and Virtual Campus, the Communication Center Coordinator serves as key liaison and administrative support for the Communication Center. The work of the Communication Center Coordinator involves managing all outreach communications campaigns, and response to critical enrollment and retention messages for specific student cohorts and managing student success communication projects as delegated by the Dean. The Coordinator will aid in the gathering and use of data to improve communication and enrollment efforts. The position develops and manages outreach campaigns, meetings, and other enrollment, retention, and student success-related communication. Additionally, the Coordinator is responsible for the training and oversight of Communication Center Student Ambassadors. The position focuses on delivering professionalized communication with current, prospective, and former students and other stakeholders of the College.

Characteristics, Duties and Responsibilities:

• The Coordinator works closely with Communication Center staff and is responsible for the successful deployment and implementation of the department’s priorities.

• Develops and implements communication strategies across departments and divisions as part of strategic enrollment, retention, and success campaigns via various modes of communications, including telephone, texting, email, and other communication platforms .

• Leverage AI and other technology platforms to design and manage communication campaigns, ensuring regular communication with the Dean of the Scotch Plains and Virtual Campus

• Collaborate with other college departments to strengthen communication and support for current and future students and alumni.

• Responds to and assists incoming and currently enrolled students through student service processes, via multiple modes of communication.

• Ensures information posted on the College’s website, chatbot and other Communication Center platforms is accurate and current.

• Uses data to develop communication campaigns that are customized and relevant to improve student engagement

• Reports on and develops data-focused dashboards on Communication Center activities as it relates to incoming and outgoing communication trends and identifies opportunities for improvement.

• Reads, interprets, and communicates academic and student-related policies and procedures.

• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.

• Answers questions and provides excellent customer service to students and others who contact the Communication Center.

• Maintains records of students served and services provide. Maintains essential records and files.

• Performs other duties as assigned by the Dean.

Education Requirements:

Bachelor’s degree in higher education or related field required.

Experience:

• Experience in communication or higher education is preferred.

• Applicants who have experience with digital/traditional communication, marketing, and/or call centers.

Competencies and Skills Required:

• Experience in communication or higher education is preferred.

• Applicants who have experience with digital/traditional communication, marketing, and/or call centers.

Physical Demands and Work Environment:

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

• No or very limited exposure to physical risk.

• Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.