Genesis10 is seeking a L2 Analyst for a contract with our client in Cottage Grove, MN. Job Description: We have an exciting opportunity to join the newly formed Command Center. This team of agents use their unique training, technical acumen, critical thinking and knowledge to support the growing "Client " retail network with the technologies they use as they interact with homeowners to sell, quote, order, schedule appointments and more. The Command Center is open to provide technical support to our retailers from Mon-Fri from 7 am - 10 pm CST and on Sat-Sun from 8 am - 4 pm CST. This role is 40 hours a week. There are options for a 4x10 work schedule when supporting evenings and weekends. We are looking for candidates who are: Customer-focused | World Class Customer Experience . Must enjoy helping our retail network resolve issues and speaking with them via phone and over Microsoft Teams. Professional. Passionate about delivering a world-class customer experience. Support experience . Meets or exceeds service level agreements, has worked in ServiceNow, has done support before. Team Player. Helps others learn, prioritizes the success of the group, collaborates, supports others to achieve common goals. Continuous improvement mindset . Offers solutions to prevent repeat service tickets. They want to learn and are curious, creative and interested in improving the existing model. Great time management with a focus on using time efficiently. Flexible : Ability to work until 10 pm and on weekend days (8-4 pm) when needed. Technical skills . At least one year of Salesforce experience including demonstrated critical thinking and problem-solving skills. Prefer Salesforce Admin certification and Salesforce Service Cloud certification. Nice to have : Experience with APIs and Postman to help us work smarter, not harder. Compensation: Hourly W2 pay rate $33- $38 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran