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TEKsystems Product Manager in Costa Mesa, California

Manage the full lifecycle of direct-to-consumer automotive purchase lead generation products and features on the Experian.com website and mobile apps from requirements to product release, including but not limited to: concept, consumer validation, scope, specification, design, prioritization, implementation, business acceptance testing, deployment, maintenance, and analytics.

Product Requirements

Define, document, and articulate detailed product and business requirements for new products and major enhancements, including but not limited to: functional, non-functional, and reporting requirements and use cases in the form of product requirements, user stories, and acceptance criteria.

Work with User Experience and Product Design team to manage the creation of detailed UX and Design requirements, including but not limited to: information architecture, wireframes, annotations, prototypes, in-product copy, visual design, comps, mockups, and style guides.

Champion qualitative and quantitative consumer research, using user insights as inputs and feedback loops to the product concept and UX process as appropriate.

Lead 3rd party integrations to support strategic partnerships and act as main product point of contact for implementation.

Collaborate with other Experian Business Units to help define, align, scope, prioritize, implement, launch, learn, and enhance product features that leverage capabilities across Experian.

Make trade-off decisions between functionality, resources, and schedules, and communicate to stakeholders and Technology effectively in managing change.

Ensure that products and product capabilities deliver an optimal user experience, conform to the product requirements, and meet product quality standards with a holistic approach to customer experience across all customer touch points including website, mobile app, email/SMS/push notification, call center and insurance agent scripting.

Work closely with Technology teams to determine plans for product implementation and deployments with business partners.

Balance product requirements and market impact against time-to-market and project risks.

Work closely with Project Managers, Engineering, and other Product Managers to manage all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality is released on time with quality.

Serve as Product Owner for the assigned product development agile team(s) by managing and prioritizing the backlog in support of the overall ECS product roadmap, facilitating grooming and sprint planning, and all other day-to-day tasks that keep our sprints on track.

Constantly evaluate and assess competitive landscape, creating SWOT-based assessments of current and emerging competitors; track industry trends, supplier capabilities, and synthesize competitive intelligence as a subject matter expert.

Ensures all product and related issues raised by operations, call center and/or partners are resolved in a timely manner, keeps the department appraised of progress.

Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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