Position Details

Position Information

Department Office of Scholarships (XEM)

Classification Title Administrative Program Assist

Job Title Administrative Program Assistant

Appointment Type Classified Staff

Job Location Corvallis

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option?

Employment Category Regular

Job Summary

This recruitment will be used to fill one full-time Administrative Program Assistant position for the Office of Scholarships at Oregon State University ( OSU ).

As a member of the Office of Scholarships, the Administrative Program Assistant will provide exceptional customer service to all those who call, email, or visit the Scholarship Office. The primary purpose of this position is to provide prospective and current students, Staff and faculty and other visitors with quality customer service via emails, phone calls, and in person. They will also assist the Assistant Director managing the University Scholarship Program ( USP ) processes with communication to students, troubleshooting enrollment and disbursement discrepancies, and responding to questions in the scholarship office inbox. This position will assist with the processing of documents, and will apply state, system, university, and office regulations and requirements, while also exercising independent judgement. all work is carried out under pressure of deadlines, fluctuating workload and changes in regulations, policies, and procedures. Work requires a high level of accuracy and strong attention to detail when working with high volumes of data.

The Administrative Program Assistant contributes to the diversity, equity and inclusion efforts that are outlined in OSU’s Diversity Action Plan which have the goal to expand access to higher education, solve problems through research and innovation, and enhance prosperity for every community across the state, and by extension the nation and world.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

60% – CUSTOMER SERVICE

20% University Scholarship Program ( USP )

10% Scholarship Report and Document Management

10% OTHER RESPONSIBILITIES

What We Require

Three years of office experience which included two years at full performance level and experience generating documents; and Lead work responsibility or coordination of office procedures.

What You Will Need

• Customer service experience, specifically in a high paced work environment where there are constant interruptions to the daily tasks/projects assigned.

• Experience answering a high volume of phone calls and emails.

• Demonstrated ability to effectively communicate, both verbally and in written format with people from different backgrounds, cultures, and life experiences.

• Experience with a fast-paced, time sensitive environment and be able to multi-task and stay focused.

• Experience in providing and receiving information in person, by phone, or electronically.

• Must be competent in Microsoft Windows, Email, Word Processing, and spreadsheets. Able to independently research, assess, and retrieve information from the internet.

• Ability to sit at a keyboard/computer/workstation for the majority of a workday and type 50+ words per minute.

• Ability to sit/stand at a keyboard/computer/workstation for the majority of a workday.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Experience with Student Information systems and CRM systems, such as Banner and Slate.

• Experience working in Financial Aid, Admissions or scholarships.

• Able to explain information regarding specific programs or services provided by the University.

• Fluent in a second language, preferably Spanish.

Working Conditions / Work Schedule

Pay Method Hourly

Pay Period 16th - 15th of the following month

Pay Date Last working day of the month

Min Salary $19.68

Max Salary $29.67

Link to Position Description

https://jobs.oregonstate.edu/position_descriptions/164269

Posting Detail Information

Posting Number P05144CT

Number of Vacancies 1

Anticipated Appointment Begin Date 03/17/2025

Anticipated Appointment End Date

Posting Date 02/07/2025

Full Consideration Date 02/17/2025

Closing Date 02/24/2025

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

To ensure full consideration, applications must be received by February 17, 2025.Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc.Your profile MUST clearly show how you meet the minimum/required qualifications for the position.Resumes are NOT accepted at the application stage for this position.

Cover letters are optional for this position and will not be used for evaluating your qualifications.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE :If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Christina Peltier at Christina.Peltier@oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team atemployee.relations@oregonstate.edu.

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/164625

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.