Position Summary:

The Assistant Director of Parking Operations will be responsible for coordinating and executing operational activities related to parking at SUNY Cortland, with focus on permitting, enforcement, and special events. This position will ensure that revenues collected are handled according to SUNY Cortland guidelines. Position will be expected to respond to and assist with emergency situations during working hours.

Major Responsibilities:

Parking Operations

• Supervise parking operations staff:

• Assign daily/weekly tasks.

• Ensure productivity is commensurate with campus activity.

• Provide operation support for parking management system.

• Apply software patches.

• Update biographical data for account holders.

• Adjust software settings related to permitting and enforcement as parameters are adjusted.

• Provide customer service coverage as needed.

• Coordinate special events parking needs with relevant departments.

• Ensure proper signage/markings exist to support parking operations.

• Represent the Parking/Pedestrian Safety programs in meetings. Examples:

• Special events

• Facilities Planning Design and Construction – Large-scale construction activity.

• Coordinate maintenance operations as needed regarding facility conditions.

• Work with maintenance and ground staff to address new/faulty sign posts, adding/removing signage.

• Survey for and recommend minor maintenance plans for parking lot conditions (pot holes, line striping).

• Provide Second-level complaint resolution.

Parking/Mobile Technology Systems

• Maintain vehicle-mounted laptop and ancillary processing equipment, including (but not limited to) applying Windows and/or vendor-specific software updates.

• Maintain handheld/portable enforcement devices (currently Android-based cell phones and mobile printers). Apply carrier and/or vendor-specific software updates.

• Maintain/update Automatic Number Plate Recognition ( ANPR ) settings within ANPR software platform (Genetec). Included (but not limited to) geographic boundaries of parking facilities and facility-specific permits rules and schedules.

• Coordinate settings from ANPR platform with Parking Management System.

• Troubleshoot payment gateway issues in relation to online Parking Management Systems sales. Assist with reconciliation of payments that fail to post from payment gateway to Parking Management System.

• Update Parking Management System regarding permit types, rules, permit pools, effective dates, location capacities, and other relevant parameters.

• Work with vendor support to address issues where no resolution can be found without intervention.

Secondary/Backup Parking Operations Support

• Permit/parking rules enforcement: verification of permit status, issuance of citations to vehicles found to be in violation, investigation/resolution of parking complaints.

• Setup barriers/signage to support events.

• Maintain/collect revenue from parking meters.

• Provide planned/ad-hoc support of traffic management.

• Special events

• Emergent situations

Required Qualifications:

• Associates degree.

• Valid New York State Driver’s License.

• 1 year minimum experience using software such as Microsoft Office, Teams, and/or Android OS

Preferred Qualifications:

• Experience in parking operations and/or pedestrian safety.

• Experience with AIMS Parking Management System.

• Higher education work experience.

• Supervisory experience.