Customer Service Representative 77535 POSITION SUMMARY Handle inbound/outbound inquiries which result in but not limited to setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression. ESSENTIAL DUTIES and RESONSIBLITIES Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance Provide accurate information about products and services to the customer Accurately document all calls and account information Identify and educate customers on services/products with the intent of suggestive upselling Process customer payments Perform outbound collection calls Review, monitor, and follow up on any assigned accounts as appropriate Protect customer information by keeping all information confidential Update job knowledge by attending training and educational opportunities Perform other assignments and duties as directed by supervisor MINIMUM QUALIFCATIONS Minimum (2) years of customer service experience Minimum (1) year of call center experience highly preferred Minimum (6) months of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams Data entry, keyboard skills and use of a 10-key calculator are required Ability to work in a fast-paced environment Ability to multi-task, prioritize and manage time effectively Excellent follow-through and attention to detail Strong verbal and written communication skills Collaborate with others effectively Requirements: Must have at least (2) years of experience. Must have a High School Diploma/GED. Must have minimum (6) months Windows-based applications like Windows, Microsoft Office (Microsoft Word, Excel, Outlook, and Microsoft Teams) Data entry, keyboard skills and use of a 10-key calculator Full Time Days. Pay depends on experience, remains confidential and will be discussed by employer. Candidate must pass a drug screen and background check. Convictions will be reviewed on a case-by-case basis; Convictions will not necessarily bar a candidates employment.