Description

Summary

The ERP Business Analyst is the subject matter expert for ERP and other applications associated with operations, customer service, sales, regulatory, finance, quality, and procurement. This role is pivotal in liaising with the IT Team, external ERP consultants, and internal business teams to optimize system capabilities, ensuring alignment with evolving business needs.

This position can be fully onsite or hybrid.

Essential Duties and Responsibilities

• ERP Expertise & Collaboration:

• Serve as the primary business point of contact for specific ERP-related matters, ensuring applications are optimized for operations, customer service, sales, regulatory, finance, quality, and procurement.

• Collaborate with the IT Team and external ERP consultants to ensure system updates, customizations, and improvements align with business needs.

• Train and mentor internal teams on ERP and other application functionalities, ensuring optimal utilization and understanding.

• Business Process Improvement:

• Analyze current business processes across departments, identifying areas for improving efficiency and/or reducing costs.

• Implement new solutions alongside the IT Team to address changing business requirements, ensuring seamless integration with the ERP system.

• Lead cross-functional project teams to test and implement continuous improvements, ensuring projects are completed on time and within scope.

• Analytics & Reporting:

• Oversee periodic analytical reporting, presenting findings and recommendations to organizational leaders.

• Utilize advanced ERP and other reporting tools to gather data, ensuring accuracy and consistency across multiple systems and functions.

• Develop and implement new analytical methods to address current and future business needs.

• Stakeholder Management:

• Build and maintain relationships with various business functions, fostering collaboration and understanding.

• Coordinate efforts between internal teams and consulting resources, ensuring alignment and timely project completion.

• Assist management of third-party service providers, ensuring deliverables meet business requirements.

• Technical Support & Documentation:

• Work alongside the IT Team to address and resolve technical service requests from the operational team, identifying root causes and implementing long-term solutions.

• Document current customized processes/systems, advocating for native solutions where possible to streamline operations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

BS degree, with 7+ years of experience in ERP systems and business analytics; or equivalent combination of education and experience. Prior experience with ERP application management in a manufacturing environment is required. Strong preference is given to applicants with Infor XA ERP/iSeries expertise.

Knowledge, Skills and Abilities

Strong administrative, organizational, and project management skills. Proficiency in Microsoft Office. Ability to handle interactions positively, maintain confidentiality, and work with a high sense of urgency.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)