Current Employees:

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The Division of Development and Alumni Relations has an exciting opportunity for a full-time Sr. Development Coordinator to work in Coral Gables, FL.

The Sr. Development Coordinator serves as a Development and Alumni Relations (DAR) team point of contact for the College of Arts and Sciences and all our constituents including UM alumni, donors, families, and supporters. This position is responsible for interacting, engaging, responding to inquiries, resolving issues, and improving our processes as it relates to our constituent’s experience with the University of Miami post-graduation. In addition to providing administrative support to the CAS DAR team, the successful candidate will focus on identifying, qualifying, and scheduling introductory meetings with potential supporters.

Essential Responsibilities:

Customer Service and Data Integrity:

• Interacts, engages, and responds to inquiries and resolves issues in a timely manner while keeping leadership informed and the CRM updated. Develops reports tracking prospect responses to eblasts and other communications for leadership’s review and follow up where appropriate.

• Updates biographical information for the Alumni/Development data base system (CRM i-BIS), including updates submitted via mail, email, chat, phone, visit and online form submissions. Reviews forms and other constituent data to identify potential qualification leads.

• Updates solicit codes based on constituent requests and works with Development Resources to ensure data integrity for all updates requested by constituents.

Alumni Benefit Support:

• Leverages feedback received from constituents along with research from peer institutions to recommend adjustments or additions to our alumni benefit offerings.

• Provides support for CAS DAR team events including some weekend and evening assignments, including extended phone hours during events and other duties as assigned.

Office Management and Process Improvement:

• Assists the CAS DAR team with projects such as creating/updating process standardizations, then documenting and communicating them with the team.

• Manages the development, updating, and maintaining of processes for the CAS DAR team including but not limited to general operations, alumni verifications, online forms, and other processes which can be streamlined for maximum efficiency and effectiveness for the team.

• Other duties and projects as assigned.

Minimum Qualifications:

• Bachelor’s degree.

• A minimum of two years of relevant work experience; three years of professional and/or fundraising experience preferred but not required. Equivalent combinations of education/experience may be considered.

• Must have excellent social and customer service skills, telephone etiquette and be knowledgeable in all Microsoft Office Applications, including Word, Excel, PowerPoint and Access.

• Must have great initiative mixed with good, sound judgment.

• Good communication skills and an excellent command of the English language, both written and oral are required.

• Must be able to learn appropriate access, inquire and update, for the Division of Development and Alumni Relations (CRM i-BIS) database system before completion of the probationary period.

• Must be flexible, dedicated, hardworking and show strong organizational skills and a willingness to work in a team driven environment.

• Must be able to manage multiple tasks and meet deadlines.

• Must be flexible, know how to prioritize, and be able to work in a dynamic environment.

• Must be able to attend events and meetings as needed, which may include working nights and weekends.

• Have an understanding of engagement and customer service.

• Must enjoy working with data, lists, financial records and reports, understand, and utilize the principles of effective events, budget, and records management.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A6