Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?

As a Transactions Supervisor in Vault and Manual Operations, you will manage a team processing daily Card processes and Statements. The team has a high focus on details and meticulous workflow in a highly controlled environment. The firm's Manual Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records.

Job responsibilities:

• Oversee daily Manual workflow of specific workgroups and/or segments of the workflow process

• Manage a team of full and part-time front line employees

• Handle complex customer relationships while utilizing service improvement tools and methodologies

• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality

• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality

• Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities:

• Minimum 2 years supervisory/leadership experience

• Ability to lead, direct, and be visible to staff and direct reports

• Ability to coordinate and organize work while meeting and handling multiple deadline processes

• Demonstrated ability to multi-task and balance numerous activities simultaneously

• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

• Good decision-making skills as well as exceptional written and verbal communication skills

• Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

Preferred qualifications, skills and capabilities:

• Experience in Remittance processing environment

• Card Processing Experience

Work Schedule:

Mid-Day

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans