Description:

This consultant will sit at a tech bar in an office doing deskside support for tier 1 and 2 issues. Provide Tier 2 Support Services as required from time to time (including but not limited to): • Be the first point of escalation for tickets from the Tier 1 team • Maintain the onsite Tech Bar at Verily’s three hub locations: Dallas, TX, Boston, MA, and San Bruno, CA • Provide in-person support of user issues and escalations to client teams as needed • Troubleshoot hardware, software, and access/permissions issues • Troubleshoot issues with integrated systems • Manage shipping and receiving equipment to/from client's remote workers

Skills:

Desktop, Support, Troubleshooting

Top Skills Details:

Desktop,Support,Troubleshooting

Additional Skills & Qualifications:

• L1 - L2 - Standard IT deskside support experience • Google workspace - Awareness • Google Meet - Nice but not required Logitech - Nice but not required

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.