Human Resource Generalist / GM Administrative Assistant

Overview

The HR Generalist/GM Admin Assistant is responsible for clerical, administrative, and other duties to assist in the smooth operation of the resort and our employees. He/she is also responsible for providing attentive, courteous, and efficient service to all guests.

Job Duties

• Guest services: greeting and welcoming guests, answering their inquiries about hotel and conference center services, facilities, and hours of operation, and handling their requests and complaints.

• Office administration: answering telephone and email messages, opening and distributing mail, maintaining inventory of office supplies, filing correspondence, and typing and distributing meeting minutes.

• GM office support: greeting guests arriving at the GMs office, answering the Managing Director's phone, and creating reservations for VIP guests.

• VIP guest services: working with both Rooms and Food & Beverage Department to ensure that VIP guests are accommodated.

• Donation and Auction requests management: managing, tracking, and filing all donation and auction requests received by the hotel, and communicating with the requesting organizations.

• Guest satisfaction: following up on guest satisfaction and handling guest complaints by following instant pacification procedures to ensure guest satisfaction.

• Employee Housing: Oversight of Seasonal and International Housing

• International Staff Liaison: Organize the successful arrival, welcome and departure of International Employees

• Maintain the highest levels of customer service in all interactions with guests, residents, and coworkers.

• Assist Human Resources and General Manager with administrative tasks including but not limited to: filing, report compilation, data entry, intermediary communication/correspondence with employees

  Requirements

• 3 years of customer service experience required.

• Human Resources experience is preferred

• Microsoft Office knowledge & skills required.

• Hotel PMS knowledge preferred, HOST knowledge preferred.

• Flexible and long hours sometimes required.

• 1-2 years of experience working with housing programs (colleges, apartment complexes, or staff housing)

• Valid NYS Driver's License

  Physical Requirements:

  These physical requirements for this position may be accomplished with or without reasonable accommodations.

  While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs between floors.

  Work Conditions: The position will require you to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.