Job Information
Lovering Auto Group Automotive Service Advisor in Concord, New Hampshire
Position Name:
Service Advisor for Automotive Dealership
Position Description:
Lovering Volvo Cars Concord is looking for an experienced Service Advisor to join our team. This is a customer service position in a fast-paced, team-based environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.
Pay:
Total compensation of $45,000 - $65,000 depending on skill and experience
Job Responsibilities:
Provide an EXCELLENT customer service experience
Prepare and process repair orders
Advise customers on the care of their vehicles
Consult with technicians regarding required repairs
Handle telephone and web inquiries regarding service work and appointments
Review repair orders to ensure that the work has been completed and additional work required is noted
Explain completed work and charges to customers
Maintain high customer satisfaction standards
Maintain a professional appearance
Job Requirements:
Previous experience as a Service Advisor is preferred but not required
Customer service skills – the desire to go above and beyond for your customers
Excellent communication skills – candidate needs to be a clear and confident communicator
Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
Reliable – the team around you can depend on you to be on time and to perform your job well
Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
Desire to grow within our organization
Self-starter
Detail-oriented
Proficient with using computer systems, with experience using CDK a plus
Strong work ethic
What We Will Provide For You:
Family business that supports and invests in its people
Long-term career and opportunity for growth
Paid factory training and in-house training program
3 weeks paid time off on Day ONE
Employee matching 401K program
Medical, vision and dental benefits, including 50% employer-paid medical insurance
401k match
Higher education tuition assistance
Employee purchase discounts
Focus on employee wellness
Employee appreciation events - Just in the past two years we have had a catered chef's dinner, cookouts, BBQ food truck, Kona ice truck, Make Your Own Sundaes, Lake Winnipesaukee cruise, and many other events!
We are an equal opportunity employer
About Lovering Auto Group:
We are focused on 2 things:
Taking care of each other.
Taking care of our customers.
You do quality work, and we stand behind it. In this company, we help each other, support each other, work to resolve any issues, have fun, and make a good living.
If you’re a positive individual looking for personal and professional growth, come be a part of our team. You won’t regret it.
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